DIELLZA MAMAJ
Hamilton,Canada
Summary
Highly organized team member providing exceptional customer service and problem-solving skills. Motivated and reliable, skilled in active listening and adapting to customer needs. Proficient in time management, with the ability to work well in a team or independently. Knowledgeable in company policies and procedures, with a quick learning ability and willingness to follow instructions.
Overview
2
2
years of professional experience
Work History
Sales Associate
Marshall’s
10.2024 - Current
- Demonstrated excellent customer service skills by greeting customers, responding to inquiries, and resolving complaints
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Restaurant Hostess
Moxies Bar & Grill
12.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Team Member
Talize Thrift Store
10.2022 - 09.2024
- Worked in fitting rooms, assisted customers, and provided customer service
- Greeted customers and answered questions regarding products and promotions
- Provided support to team members to ensure all goals were met in a timely manner
- Corrected product mistakes by assisting customers with returns and refunds
- Utilized effective time management techniques to prioritize tasks and meet deadlines efficiently
Education
High School Diploma -
St. Thomas More Catholic Secondary School
Hamilton, ON06-2024
Skills
- Highly organized
- Active listening
- Problem solving
- Reliable
- Teamwork
- Quick learner
- Following instructions
- Cash Handling
Certificate
- Smart serve
Timeline
Restaurant Hostess
Moxies Bar & Grill
12.2024 - Current
Sales Associate
Marshall’s
10.2024 - Current
Team Member
Talize Thrift Store
10.2022 - 09.2024
High School Diploma -
St. Thomas More Catholic Secondary School
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