Anmol Basnet
Sales Representative
London,Ontario
Summary
A strong leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company sales and overall success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Customer Service Representative
Dominos Pizza Inc.
London, ON
10.2022 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Excellent communication skills, both verbal and written.
- I worked flexible hours across night, weekend, and holiday shifts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies, and services.
- Proceeded with customer service orders promptly to increase customer satisfaction.
- Answered over 50 customer telephone calls daily to avoid on-hold wait times and address their concerns.
- Trained staff on operating procedures and company services.
- Handled customer inquiries and suggestions courteously and professionally.
Quality Assurance Intern
Ncell
Kathmandu, Bagmati
09.2021 - 02.2022
- Assisted in developing QA processes for more efficient and accurate testing procedures.
- Kept scripts and test cases updated with current requirements.
- Collaborated effectively with developers, fostering a positive working environment that facilitated successful project outcomes.
- Built automated test scripts to handle repetitive software testing work.
- Consistently met deadlines while maintaining high-quality standards throughout the entire project life cycle.
- Prepared QA evaluation reports and submitted them to management.
- Improved product release timelines with efficient test case execution and issue resolution efforts.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
Education
Post Graduate Program - Marketing Management
Fanshawe College of Applied Arts And Technology
London, ON 09.2023 - 07.2024
Post Graduate Degree - Software And Information Systems Testing
Fanshawe College of Applied Arts And Technology
London, ON 09.2022 - 04.2023
Bachelor of Science - Information Technology
London Metropolitan University
Nepal, Kathmandu 09.2018 - 04.2021
Skills
Call Management
undefinedCertification
Salesforce CRM Analytics
Timeline
Salesforce CRM Analytics
01-2024
Customer Interaction Management (Trailhead)
10-2023
Marketing Intelligence and Analytics
10-2023
Post Graduate Program - Marketing Management
Fanshawe College of Applied Arts And Technology
09.2023 - 07.2024
Customer Service Representative
Dominos Pizza Inc.
10.2022 - Current
Post Graduate Degree - Software And Information Systems Testing
Fanshawe College of Applied Arts And Technology
09.2022 - 04.2023
The Fundamentals of Digital Marketing (Google)
07-2022
Quality Assurance Intern
Ncell
09.2021 - 02.2022
Bachelor of Science - Information Technology
London Metropolitan University
09.2018 - 04.2021
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