Anmol Basnet
Sales Representative
London,Ontario
Summary
A strong leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company sales and overall success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Customer Service Representative
Dominos Pizza Inc.
London, ON
10.2022 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Excellent communication skills, both verbal and written.
- I worked flexible hours across night, weekend, and holiday shifts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies, and services.
- Proceeded with customer service orders promptly to increase customer satisfaction.
- Answered over 50 customer telephone calls daily to avoid on-hold wait times and address their concerns.
- Trained staff on operating procedures and company services.
- Handled customer inquiries and suggestions courteously and professionally.
Quality Assurance Intern
Ncell
Kathmandu, Bagmati
09.2021 - 02.2022
- Assisted in developing QA processes for more efficient and accurate testing procedures.
- Kept scripts and test cases updated with current requirements.
- Collaborated effectively with developers, fostering a positive working environment that facilitated successful project outcomes.
- Built automated test scripts to handle repetitive software testing work.
- Consistently met deadlines while maintaining high-quality standards throughout the entire project life cycle.
- Prepared QA evaluation reports and submitted them to management.
- Improved product release timelines with efficient test case execution and issue resolution efforts.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
Education
Post Graduate Program - Marketing Management
Fanshawe College of Applied Arts And Technology
London, ON 09.2023 - 07.2024
Post Graduate Degree - Software And Information Systems Testing
Fanshawe College of Applied Arts And Technology
London, ON 09.2022 - 04.2023
Bachelor of Science - Information Technology
London Metropolitan University
Nepal, Kathmandu 09.2018 - 04.2021
Skills
Call Management
Effective Communication
Decision-Making
Relationship Building
Customer Relationship Management (CRM)
Analytical Skills
CRM Software
Sales closing
Stock management
Multitasking Abilities
Teamwork and Collaboration
Call Management
Dispute Resolution
Certification
Salesforce CRM Analytics
Timeline
Salesforce CRM Analytics
01-2024
Customer Interaction Management (Trailhead)
10-2023
Marketing Intelligence and Analytics
10-2023
Post Graduate Program - Marketing Management
Fanshawe College of Applied Arts And Technology
09.2023 - 07.2024
Customer Service Representative
Dominos Pizza Inc.
10.2022 - Current
Post Graduate Degree - Software And Information Systems Testing
Fanshawe College of Applied Arts And Technology
09.2022 - 04.2023
The Fundamentals of Digital Marketing (Google)
07-2022
Quality Assurance Intern
Ncell
09.2021 - 02.2022
Bachelor of Science - Information Technology
London Metropolitan University
09.2018 - 04.2021