Nashawnda Bryan
Bellflower
Summary
Self-motivated professional bringing proven leadership, organizational and customer relations skills. Well-qualified employee with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
20
20
years of professional experience
Work History
Property Manager
Public Storage
06.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Customer Service Cashier
Chevron
06.2017 - 06.2022
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
Cabin Service Agent
Menzies Aviation
11.2016 - 05.2017
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
- Monitored and inspected staff processes to eliminate hazards posed for both passengers and staff while ensuring continuous compliance with regulations.
Assistant Manager
Goodwill Store
01.2012 - 01.2016
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Customer Service Supervisor
Rite Aid
02.2005 - 01.2012
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Education
CMA - Medical Assisting
Alegent Health School Of Medical Assisting
06.2015
High School Diploma -
Northview
Covina, CA06.1994
Skills
- Adaptable to change
- Customer service and safety focused
- Valid Driver's license and clean driving record (History of CDL Training)
- Problem-solving
- Dependability and punctuality
- Elderly and disabled assistance
Timeline
Property Manager
Public Storage
06.2022 - Current
Customer Service Cashier
Chevron
06.2017 - 06.2022
Cabin Service Agent
Menzies Aviation
11.2016 - 05.2017
Assistant Manager
Goodwill Store
01.2012 - 01.2016
Customer Service Supervisor
Rite Aid
02.2005 - 01.2012
High School Diploma -
Northview
CMA - Medical Assisting
Alegent Health School Of Medical Assisting
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