Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jacob Tolentino

Irvine

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

7
7
years of professional experience

Work History

Head Instructor and Front Desk Associate

Orange County Martial Arts
01.2022 - Current


  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Conducted outbound sales calls using a scripted approach to engage potential customers and encourage them to visit our martial arts school for their initial class experience
  • Leveraged effective communication and persuasion skills over the desk to convert prospective students into program enrollments after their first class
  • In addition to the responsibilities outlined above, I have also assumed the duties and tasks detailed in the subsequent section of this resume


Head Instructor

Kickforce Martial Arts
03.2017 - 08.2021
  • Enhanced student learning by incorporating hands-on activities and real-world examples into lesson plans.
  • Streamlined curriculum development process, resulting in more engaging and effective lessons for students.
  • Collaborated with fellow instructors to share best practices and develop new teaching strategies.
  • Led professional development workshops for colleagues, increasing the overall effectiveness of our instructional team.

Education

Bachelor of Arts - Business Economics

UC Irvine
Irvine, CA
03.2024

Skills

  • Personable Demeanor
  • Listening Skills
  • Telephone Skills
  • Hospitality Service
  • Time Management
  • Social Perceptiveness

Additional Information

  • President of a martial arts club at UC Irvine
  • Physically fit and able to lift and move heavy objects if required
  • Extroverted and highly personable
  • Incredibly Diligent and Hardworking: Committed to putting in the effort required to achieve excellence in all tasks and projects

Timeline

Head Instructor and Front Desk Associate

Orange County Martial Arts
01.2022 - Current

Head Instructor

Kickforce Martial Arts
03.2017 - 08.2021

Bachelor of Arts - Business Economics

UC Irvine

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Jacob Tolentino