Soriyah Brown

• Provided support during classes, group lessons, and classroom activities.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Aided teachers in coordinating extracurricular events and field trips, providing enriching experiences beyond the traditional classroom setting.
• Facilitated seamless transitions between learning activities by efficiently organizing supplies and preparing spaces for optimal productivity.
• Applied specialized teaching techniques to reinforce social and communication skills.
• Supported special needs students through one-on-one assistance, enabling them to reach their full potential in an inclusive environment.
• Monitored student classroom and outdoors activities to promote student safety.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Reported on student progress, behavior, and social skills to parents.
• Assisted students in developing deeper understanding of course concepts by providing one-on-one support.

• Greets all patients and visitors to ensure a friendly, welcoming and professional clinic atmosphere
• Checks in and registers patients in a timely manner, entering demographics and verifying patient insurance information
• Schedules patient appointments, canceling and or rescheduling if necessary due to physicians' schedules
• Coordinates with clinic staff to ensure a positive patient flow and waiting room experience
• Responds timely to patient inquiries and completes assigned tasks accurately and expeditiously
• Provides backup support to the other office departments as necessary.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed multi-line phone system and pleasantly greeted patients.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Provided exceptional customer service with empathetic listening and effective problem-solving skills.

• Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
• Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
• Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
• Educated passengers on safety protocols throughout their journey, enabling them to feel secure during the flight.
• Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
• Streamlined check-in processes for faster service, resulting in reduced wait times.
• Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
• Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
• Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.

• Maintained inventory of all care products and made sure equipment and selling areas were fully stocked and organized
• Sanitized and cleaned massage waiting room and common rooms, responsible for restocking of supplies
• Spoke with clients regarding health history, expectations, services and procedures for over 100% customer satisfaction
• Greet all customers and patients with a warm and welcoming demeanor
• Answer incoming calls and email with urgency and efficiency; provide accurate answers
• Check-in patients virtually and patiently guide them through the registration process, including the processing of all forms and insurance; verification of patient identity and demographics; processing of payments and posting patient balances
• Properly handle confidential records and manage electronic documents (scans, faxes, photos, pdfs, etc.) with strictest adherence to compliance standards of the healthcare industry
• Appropriately label and upload documents with great attention to detail and accuracy into our medical record system
• Verify Patient demographics and Insurance.

• Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
• Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times
• Complete all necessary arrangements for accommodating passengers with reservations, stand-by, luggage, cabin availability etc
• Determine flight close-out time and prepare, complete, and check various flight forms for accuracy
• Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports
• Assist management in the completion of administrative duties and to acts as a company representative when assigned
• Responsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a day
• Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge & Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Collaborated with team members to develop innovative solutions for complex customer problems.
• Enhanced passenger experience with professional communication and timely departures and arrivals.