Colin Lepper
Toronto,Ontario
Summary
Energetic Customer Service Representative with experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Experienced with customer relationship management, communication, and negotiation. Utilizes strong interpersonal skills to build and maintain client relationships. Track record of consistently meeting and exceeding sales targets.
Overview
16
16
years of professional experience
Work History
Inside Sales Associate
Whitecap Supply
01.2024 - Current
- Assisted customers with quality products to fulfil their construction projects
- Purchased materials from venders to complete customer orders
- Created sales orders and followed through order protocols
- Maintained inventory management strategies through distribution channels and store locations
- Balanced customer accounts by prioritizing trusted and balanced pricing
- Maintained records and other correspondents through a variety of workflow channels
Customer Sales Associate
PPG Architectural Coatings Canada
01.2020 - 01.2023
- Provided care to our DIY customers and contractors on products and applications
- Executed hands on support with tinting, mixing and colour matching
- Created sales orders and followed through customer paint orders
- Took orders, as well as ship and receive products
- Balanced workload priorities to ensure successful execution of inventory management strategies
- Collaborated with peers to share best practices and develop strategic knowledge
- Built strong relationships with external stakeholders to ensure good healthy business strategies
Print Management Associate
Xerox Canada
01.2010 - 01.2019
- Managed a full-service print centre within Proctor & Gamble's general office
- Maintained all fleet printers in the company by servicing and replenishing all supplies
- Designed and edited documentation using design software such as Adobe Suite, to suit client needs for printing
- Scanned and indexed catalogues and uploaded to online FTP sites
- Ordered office supplies, serviced office equipment and arranged for servicing major repairs
- Serviced equipment such as, Xerox 240, printers, FreeFlow Systems
- Performed bindery such as cutting, book binding, collation
- Maintained and organized a record keeping system for client documentation and records
Education
Management Diploma - Business Administration
George Brown College
Skills
- Administrative support
- Relationship building
- B2B sales
- Salesforce CRM
- Sales and negotiation
- Customer service
- Office responsibilities
- Managing customer inquiries
- Sales orders
- Purchase orders
- Monitoring inventory systems
- Records management
- Preparing reports
- Solving customer complaints
- Managing customer accounts
- Computer keyboarding
- Microsoft Office Suite
- Outlook
- Print Smith Database Systems
- FreeFlow Systems
- Online based systems
- Sage Business Vision
- Fiery
- Adobe Suite
Accomplishments
- Established a customer base of [Number] accounts for newly-created division in [time period].
Additional Information
Forklift Operator Certification, Counterbalance (Site-Down Electric, Class 1), Dalcet Services, Client Service Volunteer, Hope Air, Medical transport charity organization
Languages
English
Native or Bilingual
Timeline
Inside Sales Associate
Whitecap Supply
01.2024 - Current
Customer Sales Associate
PPG Architectural Coatings Canada
01.2020 - 01.2023
Print Management Associate
Xerox Canada
01.2010 - 01.2019
Management Diploma - Business Administration
George Brown College
Education Professional Development
- George Brown College, Business Administration, Management Diploma Program
- Centre for Education & Training, Professional development workshops focusing on communication skills & social networking
- Centre for Education & Training, Self-directed computer training
Highlights Qualifications
- Experienced in administrative support and customer service
- Skilled in various office responsibilities including successfully managing customer inquiries, sales orders, purchase orders, monitoring inventory systems, records management, preparing reports, solving customer complaints and managing customer accounts
- Advanced knowledge in computer keyboarding and programs including Microsoft Office Suite including Outlook, Print Smith Database Systems, FreeFlow Systems, on-line based systems, Sage Business Vision, Fiery and Adobe Suite
- Experienced in conducting online research and using social media tools
- Committed to confidentiality, office professionalism and achieving organizational goals and targets
- Dedicated to life-long learning in an Ontario community college system: Graduate of George Brown College with Diploma