Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ezzedine Jebali

levis,quebec

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work History

Restaurant supervisor

Tim Hortons
Levis, Quebec
08.2024 - Current
  • Promoted positive dining experience with exceptional customer service skills.
  • Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
  • Trained new staff members, leading to improved service standards.
  • Fostered team cohesion through regular communication and feedback sessions.

Restaurant supervisor

Restaurant delice lounge
Québec, Quebec
05.2023 - 01.2024
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Organised special events and functions, including receptions, parties and corporate lunches.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.

Food and beverage supervisor

waldorf astoria hotel
doha, qatar
08.2022 - 05.2023
  • Identified and maximised upselling opportunities to increase sales and profits.
  • Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.

Restaurant supervisor acting as manager

Ennabi grill restaurant
Dammam, ksa
11.2020 - 10.2021
  • Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
  • Ensured exceptional health and safety standards by closely monitoring restaurant operations.
  • Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.

Restaurant supervisor

Le Pain Quotidien
doha, Qatar
04.2017 - 06.2020
  • Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
  • Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
  • Ensured exceptional health and safety standards by closely monitoring restaurant operations.
  • Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency.

Waiter bartender

Croisiere de France
marsaille, FRANCE
08.2012 - 04.2016
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Maintained bar stocks, replenishing daily as necessary.

Waiter

The Sallon
sousse, tunisia
07.2011 - 07.2012
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.

Education

Diploma of Higher Education - Catering Mangement

Institut Superior And Professional of Tourisme
SOUSSE TUNISIA
09.2008 - 06.2011

Skills

  • Staff development
  • Problem solver
  • Service-orientated
  • Kitchen equipment operation and maintenance
  • Food preparation and safety
  • Customer service
  • Cost-controls
  • Recipes and menu planning

Languages

English
Upper intermediate (B2)
French
Upper intermediate (B2)
Spanish
Beginner

Timeline

Restaurant supervisor

Tim Hortons
08.2024 - Current

Restaurant supervisor

Restaurant delice lounge
05.2023 - 01.2024

Food and beverage supervisor

waldorf astoria hotel
08.2022 - 05.2023

Restaurant supervisor acting as manager

Ennabi grill restaurant
11.2020 - 10.2021

Restaurant supervisor

Le Pain Quotidien
04.2017 - 06.2020

Waiter bartender

Croisiere de France
08.2012 - 04.2016

Waiter

The Sallon
07.2011 - 07.2012

Diploma of Higher Education - Catering Mangement

Institut Superior And Professional of Tourisme
09.2008 - 06.2011

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Ezzedine Jebali