Ezzedine Jebali
levis,quebec
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Restaurant supervisor
Tim Hortons
Levis, Quebec
2024.08 - Current
- Promoted positive dining experience with exceptional customer service skills.
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
- Trained new staff members, leading to improved service standards.
- Fostered team cohesion through regular communication and feedback sessions.
Restaurant supervisor
Restaurant delice lounge
Québec, Quebec
2023.05 - 2024.01
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Organised special events and functions, including receptions, parties and corporate lunches.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Food and beverage supervisor
waldorf astoria hotel
doha, qatar
2022.08 - 2023.05
- Identified and maximised upselling opportunities to increase sales and profits.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
Restaurant supervisor acting as manager
Ennabi grill restaurant
Dammam, ksa
2020.11 - 2021.10
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Restaurant supervisor
Le Pain Quotidien
doha, Qatar
2017.04 - 2020.06
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency.
Waiter bartender
Croisiere de France
marsaille, FRANCE
2012.08 - 2016.04
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
Waiter
The Sallon
sousse, tunisia
2011.07 - 2012.07
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Education
Diploma of Higher Education - Catering Mangement
Institut Superior And Professional of Tourisme
SOUSSE TUNISIA 2008.09 - 2011.06
Skills
- Staff development
- Problem solver
- Service-orientated
- Kitchen equipment operation and maintenance
- Food preparation and safety
- Customer service
- Cost-controls
- Recipes and menu planning
Languages
English
Upper intermediate (B2)
French
Upper intermediate (B2)
Spanish
Beginner
Timeline
Restaurant supervisor
Tim Hortons
2024.08 - Current
Restaurant supervisor
Restaurant delice lounge
2023.05 - 2024.01
Food and beverage supervisor
waldorf astoria hotel
2022.08 - 2023.05
Restaurant supervisor acting as manager
Ennabi grill restaurant
2020.11 - 2021.10
Restaurant supervisor
Le Pain Quotidien
2017.04 - 2020.06
Waiter bartender
Croisiere de France
2012.08 - 2016.04
Waiter
The Sallon
2011.07 - 2012.07
Diploma of Higher Education - Catering Mangement
Institut Superior And Professional of Tourisme
2008.09 - 2011.06