EZUDIKE ANGELA
Winnipeg
Summary
Bachelor of Psychology student with 2 years of experience in customer service and 2 years experience in healthcare.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Residents support worker
Trailblazers Life Choices Inc
01.2023 - Current
Residents support worker
Simaril inc.
01.2023 - Current
Customer Service Representative
Green drop lawns
02.2023 - 07.2023
Customer service representative/Sales personnel
Annabelle cosmetics and beauty place
01.2021 - 01.2022
Education
Bachelor of Psychology -
University of Manitoba
Winnipeg, MB12-2026
Skills
- Windows 7
- Windows 8
- Windows 10
- Mac OS
- Microsoft Office Suite
- Product Knowledge
- Multitasking
- Attention to Detail
- Quality Assurance
- Prioritization
- Professional boundaries
- Problem resolution
Skill Summary
Educated customers and potential customers who had questions about products., Resolved customer problems and complaints by clarifying the issue, explaining the best solution and following up with cases., Built trust in the brand by responding efficiently and helpfully to customer needs., Processed customer returns, product exchanges and store credit transactions., Handled and escalated customer complaints and returns to ensure customer satisfaction., Listened attentively to caller needs to ensure a positive customer experience., Restocked shopping floor according to manager's floor plan to ensure products were visible and organized., Cleaned and organized misplaced merchandise to maintain an orderly store., Established and maintained good relationships with my team to develop good communications and materials., Demonstrated ability to work effectively with customers and workmates across different organizational levels and functions., Effectively communicated and presented creative concepts and ideas., Maintained a positive environment where the students could be comfortable and ask any questions through friendly conversations., Coordinated the flow of information internally and with other departments., Provided students with information about campus facilities and courses., Recommended solutions within student budgets and proactively followed up with all leads., Ensured students were satisfied with every part of the onboarding experience and living conditions.
Languages
English
Full Professional
Timeline
Customer Service Representative
Green drop lawns
02.2023 - 07.2023
Residents support worker
Trailblazers Life Choices Inc
01.2023 - Current
Residents support worker
Simaril inc.
01.2023 - Current
Customer service representative/Sales personnel
Annabelle cosmetics and beauty place
01.2021 - 01.2022
Bachelor of Psychology -
University of Manitoba
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