Ezra Valdez
Whittier
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication and problem-solving. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
8
8
years of professional experience
Work History
Youth Development Staff
YMCA La Habra / Kindercare
04.2023 - 09.2025
- Greets students as they arrive for their program day
- Responsible for maintaining a positive controlled environment while meeting the needs of all children.
- Assist in planning and carrying out a curriculum for students from 5-12 years of age
- Assist team with various needs in the office.
- General supervision to ensure safety.
- Student-focused approach to troubleshooting, resolving problems, and ensuring a great environment is maintained.
- Assisting with program areas and general maintenance.
Customer Support Specialist
Certified Fire Extinguishers
07.2022 - 04.2023
- Resolved customer inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Managed technical support for fire safety equipment.
- Developed training materials for new staff, improving onboarding efficiency and consistency in service delivery.
Child and Youth Staff Support & Tech Support
Florence Avenue Foursquare Church
07.2017 - 09.2022
- Worked with multiple child age groups from 4 years to 8th grade.
- Planned games and events.
- Lead art time.
- Supervised children in a classroom setting.
- Worked with the Theater and Arts Department.
- Work with Teach Department in Sound, Lighting and Video.
- Ran online streaming sessions.
- Kept a clean and safe work area.
- Worked with a nationwide children's program AWANA as a games director.
- Ran several Summer Programs.
- Lead breakfast club.
- Great connection with leading the children.
Server
Pizzamania
06.2021 - 03.2022
- Customer service in a fast paced environment.
- Worked in the main dining hall.
- Multitasking skills.
- Attention to details while keep a clean and safe work station.
- Took great pride in ensuring overall positive customer experience.
- Provided personalized attention.
Education
Associate of Arts - Studio Arts
Rio Hondo College
Whittier, CA05-2025
Skills
- Excellent age appropriate communication skills
- Active listening skills
- Self controlled and patience
- Goal planning
- Self motivated and great time management
- Caring and Compassionate
- Sensitive to the needs of children
- Solution oriented
- High level confidently
- Works well in groups and independently
- Scheduling
- Flexible
- Creative
Timeline
Youth Development Staff
YMCA La Habra / Kindercare
04.2023 - 09.2025
Customer Support Specialist
Certified Fire Extinguishers
07.2022 - 04.2023
Server
Pizzamania
06.2021 - 03.2022
Child and Youth Staff Support & Tech Support
Florence Avenue Foursquare Church
07.2017 - 09.2022
Associate of Arts - Studio Arts
Rio Hondo College