Ezra Trinidad
Oakland,California
Summary
Results-driven Sales Professional with extensive experience in Key Account Management and Consultative Selling. Proven expertise in customer loyalty enhancement through conflict resolution and strategic growth planning. Proficient in cross-functional collaboration and brand representation within the luxury appliance market, delivering exceptional customer experiences.
Overview
9
9
years of professional experience
Work History
Sales Associate
Ferguson
04.2021 - Current
- Strengthened builder and designer relationships, driving growth in luxury appliance market.
- Maintained professionalism and composure in high-stress customer interactions and situations.
- Enhanced customer satisfaction through tailored product recommendations and selections.
- Developed collaborative sales strategies, increasing team engagement and initiative effectiveness.
- Promoted brand knowledge, aligning client solutions with manufacturer standards successfully.
- Managed multiple projects, ensuring timely delivery while adhering to budget constraints.
- Achieve sales targets
Customer Service Representative
Fergsuon
08.2019 - 04.2021
- Enhanced customer loyalty by resolving complaints with empathy and understanding.
- Trained new hires on effective customer service and company procedures.
- Resolved escalated calls efficiently, improving overall issue resolution rates.
- Developed in-depth product knowledge to provide tailored recommendations for customers.
- Facilitated swift communication to address and resolve customer inquiries effectively.
Showroom Coordinator
Ferguson
12.2016 - 08.2019
- Elevated customer satisfaction through effective showroom operations coordination.
- Maintained accurate inventory levels, ensuring timely product replenishment management.
- Enhanced onboarding efficiency by creating comprehensive training materials for new employees.
- Strengthened vendor relationships to maintain optimal product selection and availability.
- Streamlined operations by improving order processing and managing invoices efficiently.
- Coordinated project lifecycles by effectively liaising among diverse stakeholders.
Education
Associate of Communication -
Marymount University
Palos Verdes Estates, CA05-2016
Skills
- Key Account Management
- Dealer & Partner Relationships
- Luxury Appliance Sales
- Strategic Growth Planning
- Consultative Selling
- Brand Representation
- Project Coordination
- Forecasting & Pipeline Management
- Cross-Functional Collaboration
- Customer Experience Excellence
Timeline
Sales Associate
Ferguson
04.2021 - Current
Customer Service Representative
Fergsuon
08.2019 - 04.2021
Showroom Coordinator
Ferguson
12.2016 - 08.2019
Associate of Communication -
Marymount University