Ezra Ramirez
Baldwin Park ,CA
Summary
Proactive Parking and Security Officer with extensive experience in public safety, enforcement of regulations, and emergency response. Skilled in crime prevention, traffic control, and superior customer service, with a strong ability to learn, adapt and train new officers. Fluent in Spanish, reliable, and dedicated to maintaining safety and compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Parking Enforcement Officer
City Of La Puente
01.2024 - Current
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Responded to calls in both routine and emergency situations.
- Ensuring compliance with local parking regulations and ordinances.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
- Providing information and assistance to the public regarding parking regulations, locations, and procedures.
- Keeping detailed records of issued citations, incidents, and other relevant activities.
- Managing parking for special events, including setting up temporary signs and directing traffic.
- Provided support in ensuring compliance with municipal codes and regulations for park security.
- Ensured safety and protection during multiple sporting events such as school softball, baseball, t-ball, and football games held at the park.
- Served as a training officer for new parking enforcement officers, providing comprehensive instruction on regulations, policies, and procedures
Security Officer
Pacific Palms Resort
07.2018 - Current
- Patrolling interior and exterior of the property conducting floor checks throughout all floors of the hotel as well as location checks exterior of the property of 295 acres. Looking out for any suspicious activity or vandalism to the property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conduct daily log reports of duties handled throughout the shift.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Assist other departments within the hotel. (Bell, Banquets, Valet , Housekeeping and concierge desk.
- Conduct incident reports and investigations when needed within hotel operations.
- Conduct welfare checks on our guests when requested to ensure their well-being and safety.
- De-escalate domestic violence calls and handle battery situations.
- Served as a training officer for new security officers, providing comprehensive instruction on regulations, policies, and procedures.
Security Officer
Professional Security Consultants
09.2017 - 06.2018
- Patrolled interior and exterior areas of mall property on foot, vehicle and bike.
- Respond to emergency situations as well as administer first aid to employees and customers of the mall when needed.
- Conduct tenant walkthrough to ensure all is in order to provide presence in preventing theft from stores.
- Conduct hourly jewelry checks to all jewelry tenants to ensure no suspicious or criminal activity is taking place.
- Enforce all code of conduct rules of mall property.
- Assist loss prevention in making theft stops.
- Provide license plate information on suspicious vehicles with local law enforcement to ensure vehicles were not stolen.
- Conduct traffic control for all parking areas.
- Observing for hazards throughout mall property for the safety of our customers and employees
Busser
Shakey's Pizza
11.2016 - 09.2017
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Customer Service Clerk
Smart & Final
04.2016 - 11.2016
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
Education
High School Diploma -
Sierra Vista High School
Baldwin Park, CAHigh School Diploma -
North Park High School
Baldwin Park, CA06.2017
Skills
- Patrol Expertise
- Foot Patrolling
- Area Familiarity
- Safety awareness proficiency
- Crime Prevention
- Enforcement processes
- State code ordinance knowledge
- Computer Skills
- Parking Regulations
- Self-defense trained
- Policy Enforcement
- Vehicle Identification
- Law Enforcement Coordination
- Report Writing
- Incident Reporting
- General security
- Superior customer service
- Conflict de-escalation
- Conflict resolution techniques
- Fluent in Spanish
- Investigative abilities
- Emergency Management
- Investigation documentation
- Team Player
- Honest and Dependable
- Reliable and Responsible
Certification
- CA PC-832 Certified, Rio Hondo Police Academy - August 2024.
- CA SB-1626 & SB-390 Certified, Institute For Campus Safety September 2024.
Languages
Spanish
Native or Bilingual
Timeline
Parking Enforcement Officer
City Of La Puente
01.2024 - Current
Security Officer
Pacific Palms Resort
07.2018 - Current
Security Officer
Professional Security Consultants
09.2017 - 06.2018
Busser
Shakey's Pizza
11.2016 - 09.2017
Customer Service Clerk
Smart & Final
04.2016 - 11.2016
High School Diploma -
Sierra Vista High School
High School Diploma -
North Park High School
- CA PC-832 Certified, Rio Hondo Police Academy - August 2024.
- CA SB-1626 & SB-390 Certified, Institute For Campus Safety September 2024.
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