Ezra Maalona
Newark,CA
Summary
Dynamic professional with extensive experience in customer service and dispatching at EJ Home Services. Proven ability to manage high-stress situations while ensuring timely assistance. Skilled in data entry and active listening, fostering strong relationships across teams. Recognized for resolving guest complaints diplomatically as Front Desk Supervisor at BW El Rancho Inn.
Overview
10
10
years of professional experience
Work History
Dispatcher
EJ Home Services
09.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Front Desk Supervisor
BW Elrancho Inn
04.2018 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Checked guests in out of hotel, made reservations, and processed payments.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Warehouse Worker
Amazon
08.2015 - 05.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Education
High School Diploma -
Bridge Point
Newark, CA06.2015
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
Languages
English
Timeline
Dispatcher
EJ Home Services
09.2020 - Current
Front Desk Supervisor
BW Elrancho Inn
04.2018 - Current
Warehouse Worker
Amazon
08.2015 - 05.2018
High School Diploma -
Bridge Point
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