Ezhilvanan Thangaraju
Mississauga,ON
Summary
Organized and dedicated administrative operations with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Intermodal Appointment Specialist
J.B. Hunt Transport Services
Arkansas, USA (On-Site)
11.2021 - 07.2023
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Entered daily data in computer systems and documented office activities.
- Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction
- Addressed client inquiries and updated database information.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Coordinate with multiple departments such as Billing, dwell, Regional Service department, Railway department to get the latest update.
Ecom - Order Fulfilment /Cashier Specialist
Wal-Mart Stores Inc
Arkansas, USA (On-Site)
10.2017 - 11.2021
- Operated cash register for cash, check, and credit card transactions, coupons, self checkouts with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Readied daily tills for each cashier by counting out change and documenting total amounts end-of-shift review.
- Managed special actions such as returns processing and payment reversals for team members.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Managed receiving inventory, storing and packing products, shipping orders and handling returns.
Senior Dispute Analyst
In Solutions Global
Chennai, India (On-Site)
09.2013 - 12.2016
- Responsible to raise the chargeback, pre-arbitration, arbitration to get the solution for the Dispute transaction.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Researched and analyzed individual parties' positions to understand dispute background.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Monitoring of incoming and outgoing file generation for VISA
- Compliance Issuer / Acquirer for both ONUS & OFUS transaction and proceed the complaint to respective network such as Visa, Mastercard, Rupay, etc
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Executive - Finance and Accounts
Grace Services
Chennai, India (On-Site)
05.2011 - 08.2013
- Collaborated on operational support tasks to achieve common goal.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Prepared annual budgets with controls to prevent overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Operations Executive
7-Eleven under Fortune Ventures
Singapore
08.2010 - 04.2011
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel and Oracle software to manage invoices and payments.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Cooperated with multiple departments including Credit, Production, Marketing and Accounting.
Sales Associate
India Cements
Chennai , India (On-Site)
07.2009 - 03.2010
- Implemented marketing strategies to generate leads and increase sales revenue.
- Created and maintained customer databases to facilitate customer segmentation.
- Researched competitor marketing trends and prices using data analysis.
- Examined needs, wants and spending patterns of target audience.
- Monitored product line sales and costs, compiling thorough progress reports using data analysis.
- Monitored and reported on sales performance metrics to inform decision making.
- Supported sales staff by providing market trends, account analyses and new product information.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built relationships with customers and community to promote long term business growth.
Financial Services Representative
Sarvodaya Nano Financial Ltd
Chennai, India (On-Site)
06.2007 - 06.2008
- Monitoring the entire process from Self Help Group (SHG) level to Sarvodaya Nano Financial Ltd (SNFL) level
- Involves Reviewing and Analyzing activities, Monitoring loans, follow-ups and interaction between SNFL and SHG.
- Coordinating with the Internal Audit team, Handling the credit and loan processing department.
- Assisting with MIS and Accounting software for SHG’s reaching the set targets by helping in preparing Business Plan by Mutual Benefit Trusts.
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Prepared detailed financial reports to monitor and assess portfolio performance.
Education
Master of Business Administration (MBA) - Information Systems, Marketing
SASTRA University
2007
Bachelor of Computer Application (BCA) - undefined
Bharathidasan University
2004
Skills
- Client Relationship Management
- Administrative Support
- Customer Conflict Resolution
- Financial Statements
- Payment Processing
- Microsoft Office
- Appointment Booking
Timeline
Intermodal Appointment Specialist
J.B. Hunt Transport Services
11.2021 - 07.2023
Ecom - Order Fulfilment /Cashier Specialist
Wal-Mart Stores Inc
10.2017 - 11.2021
Senior Dispute Analyst
In Solutions Global
09.2013 - 12.2016
Executive - Finance and Accounts
Grace Services
05.2011 - 08.2013
Operations Executive
7-Eleven under Fortune Ventures
08.2010 - 04.2011
Sales Associate
India Cements
07.2009 - 03.2010
Financial Services Representative
Sarvodaya Nano Financial Ltd
06.2007 - 06.2008
Master of Business Administration (MBA) - Information Systems, Marketing
SASTRA University
Bachelor of Computer Application (BCA) - undefined
Bharathidasan University