Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Ezgi Beyaz

Ezgi Beyaz

Istanbul,TR

Summary

Team member with strong attention to detail and organizational skills. Demonstrates exceptional communication and project management capabilities. Proven track record of managing multiple tasks effectively in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Cluster Quality Assurance Manager

JOALI Maldives & JOALI BEING
Maldives
08.2024 - 01.2025
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across organization.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
  • Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
  • Inspected products and worker progress throughout production.
  • Conducted risk assessments to identify and mitigate potential quality issues.
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.

Executive Assistant

JOALI Maldives
Maldives
01.2023 - 08.2024
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Provided professional administrative support during board meetings, and minute-taking duties.
  • Used advanced software to prepare documents, reports, and presentations.
  • Updated spreadsheets and databases to track, analyze, and report on performance

Restaurant Hostess

JOALI Maldives
Maldives
12.2021 - 01.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining calm demeanor.
  • Answered guests questions about hours, seating, and menu information.
  • Contributed to positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

MaxxAssist (Front Office)

Maxx Royal Kemer Resort
Antalya, TR
06.2018 - 01.2020
  • Answered calls from domestic and international guests to provide assistance.
  • Conducted satisfaction surveys via phone for departing hotel guests.
  • Processed guest feedback forms into Fidelio Suite 8 for analysis.
  • Facilitated phone transfers within and outside hotel premises.
  • Monitored and followed up on malfunctions occurring within hotel facilities.
  • Reviewed GRM reports for incoming guests, noting key details and proposing solutions.
  • Generated various reports using Excel and Fidelio for operational insights.
  • Enhanced guest satisfaction by promptly addressing requests and regularly updating comments.

F&B Intern (Hostess)

Kempinski Hotel The Dome
Antalya , TR
05.2014 - 11.2014
  • Addressed guest feedback and resolved issues efficiently to maintain satisfaction.
  • Engaged guests during wait times to enhance overall dining experience.
  • Assigned tables based on guest preferences to ensure comfort and enjoyment.
  • Informed guests about daily menu offerings, highlighting specials and recommendations.
  • Accompanied guests to assigned tables, ensuring warm welcome.
  • Provided tailored food recommendations to match individual tastes.
  • Assisted waitstaff during peak hours to optimize service flow.
  • Responded promptly and effectively to all guest concerns.

F&B Intern (Barmaid, Waitress)

Alva Donna Exclusive Hotel&Spa
Antalya , TR
05.2013 - 09.2013
  • Restocked and replenished bar inventory and supplies.
  • Maintained guest focus to deliver exceptional experiences.
  • Prepared alcoholic and non-alcoholic beverages efficiently.
  • Ensured hygiene and cleanliness standards of bar area.
  • Provided necessary service during night entertainment events.
  • Delivered excellent wait service to enhance guest satisfaction.
  • Checked cleanliness and presentation of dishes and kitchenware, reporting any issues.
  • Arranged table settings and upheld a tidy dining area.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Education

Bachelor of Tourism Management - Travel Management

Iskenderun Technical University
Hatay, Turkey
06.2020

Bachelor of Tourism Management - Travel Management

Klaipeda University
Lithuania
01.2018

High School Diploma -

Nimet Fahri Tourism & Hospitality High School
Hatay, Turkey
06.2015

Skills

  • Organized and detail-oriented
  • Clear communication
  • Motivated and efficient
  • Confidential information management
  • Microsoft Office proficiency

Certification

  • Certified WSET Wine Level 1 , WSET
  • Basic Fire Awareness - International Fire Safety Academy- 18th to 19th May 2022
  • Transformational Leadership, September 2023
  • Excel 101: CRM in Excel Masterclass March 19,2024
  • Sales & CRM Overview March 23, 2024


Languages

English
Full Professional
Turkish
Native or Bilingual

Timeline

Cluster Quality Assurance Manager

JOALI Maldives & JOALI BEING
08.2024 - 01.2025

Executive Assistant

JOALI Maldives
01.2023 - 08.2024

Restaurant Hostess

JOALI Maldives
12.2021 - 01.2023

MaxxAssist (Front Office)

Maxx Royal Kemer Resort
06.2018 - 01.2020

F&B Intern (Hostess)

Kempinski Hotel The Dome
05.2014 - 11.2014

F&B Intern (Barmaid, Waitress)

Alva Donna Exclusive Hotel&Spa
05.2013 - 09.2013

Bachelor of Tourism Management - Travel Management

Iskenderun Technical University

Bachelor of Tourism Management - Travel Management

Klaipeda University

High School Diploma -

Nimet Fahri Tourism & Hospitality High School

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Ezgi Beyaz