Summary
Overview
Work History
Education
Skills
Languages
References
Personal Information
Timeline
CustomerServiceRepresentative

Ezgi Ariseven

Richmond,BC

Summary

Highly motivated and adaptable professional with a background in purchasing and business administration. Passionate about coffee and eager to learn more about it while gaining hands-on experience in a cafe environment. Currently working in a fast-paced food service setting, handling both food preparation and customer transactions. Experienced in working across cultures, with strong communication skills and a keen ability to learn quickly. Excited to contribute to a dynamic team, ensuring excellent service and a welcoming atmosphere for customers.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Papa Johns
01.2025 - 05.2025
  • Prepare and bake pizzas following company recipes and quality standards.
  • Operate the cash register, handle transactions, and assist customers with orders.
  • Maintain cleanliness and organization in the kitchen and front counter.
  • Provide excellent customer service in a fast-paced environment.
  • Work collaboratively with the team to ensure smooth operations.

Barista

Blenz Coffee
01.2025 - 04.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Purchasing and Production Planning Specialist

Alpin Socks
05.2024 - 12.2024
  • Assisted with purchase order generation, confirmation, and tracking using ERP systems
  • Maintained pricing updates and product information in ERP software
  • Conducted competitive pricing research to optimize procurement strategies
  • Communicated effectively with vendors and internal teams to ensure smooth operations

Administrative Affairs Responsible

ZARA USA
10.2021 - 02.2022
  • Oversaw administrative processes, improving efficiency by digitizing workflows
  • Analyzed customer needs and trends to support operational decision-making

Cashier

ZARA USA
03.2021 - 02.2022
  • Handled transactions and organized paperwork with accuracy
  • Proposed innovative ideas to increase market share and profit margins

Sales Assistant

Pandora
10.2020 - 03.2021
  • Used point-of-sale systems to track inventory levels and properly restock shelves.
  • Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
  • Informed customers about current promotions and discounts.

Education

Diploma - Business Administration

ILAC International College
01.2027

Bachelor’s Degree - Chemistry

Hacettepe University
01.2023

Bachelor’s Degree - Engineering Physics

Ankara University
01.2018

Skills

  • Procurement Planning
  • Team Leadership
  • Process Optimization
  • Time Management
  • Detail-Oriented
  • Excel
  • Microsoft Office Suite
  • Statistical Analysis Software
  • Scheduling
  • Client relations and customer service

Languages

English
Turkish

References

Prof. Dr. Dilek Şolpan Özbay, Hacettepe University, +90 532 337 3899

Personal Information

Title: Barista | Cashier

Timeline

Customer Service Representative

Papa Johns
01.2025 - 05.2025

Barista

Blenz Coffee
01.2025 - 04.2025

Purchasing and Production Planning Specialist

Alpin Socks
05.2024 - 12.2024

Administrative Affairs Responsible

ZARA USA
10.2021 - 02.2022

Cashier

ZARA USA
03.2021 - 02.2022

Sales Assistant

Pandora
10.2020 - 03.2021

Diploma - Business Administration

ILAC International College

Bachelor’s Degree - Chemistry

Hacettepe University

Bachelor’s Degree - Engineering Physics

Ankara University

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Ezgi Ariseven