Ezequiel Ortiz Jr
National City,CA
Summary
Experienced IT professional with over 15 years of expertise in IT infrastructure, Power Platform solutions, and system administration. Skilled in troubleshooting, end-user support, and implementing Microsoft technologies such as Dynamics 365, Power BI, and Active Directory. Adept at managing IT infrastructure, supporting business intelligence initiatives, and delivering efficient solutions in fast-paced environments. Fully bilingual in English and Spanish.
Overview
17
17
years of professional experience
Work History
Power Platform Specialist III
Organogenesis
01.2022 - Current
- Currently serving as a Power Platform Specialist III while also providing comprehensive on-site IT support at the La Jolla office. In the absence of a dedicated IT presence, I handle a broad range of responsibilities including server maintenance, PC upgrades, network-related troubleshooting, and general IT support. This hybrid role ensures seamless operations and user support across both Power Platform solutions and IT infrastructure.”
- Provide Dynamics 365 (CRM) support to Sales, Customer Service, and other departments across multiple sites
- Assign CRM permissions, roles, and set up new users
- Manage Power BI, PowerApps, Power Automate, and SharePoint solutions
- Configure and troubleshoot desktops, laptops, lab equipment, and cleanroom technology
- Ensure data accuracy and optimize reporting for business intelligence initiatives
Information Services Technician III
Organogenesis
01.2018 - 01.2021
- Provided IT support for 1,000+ office and field employees in a highly regulated environment
- Supported Active Directory administration, including user rights, security, and system groups
- Managed printer server queues and networking troubleshooting
- Performed tech refreshes, deploying new desktops, laptops, and mobile devices
- Maintained lab computers and resolved desktop-related issues
- Supported Avaya, RingCentral, and Teams office phone systems
- Assisted in IT inventory management and projects as assigned
- Trained new employees on proper use of information services tools, ensuring consistency in service delivery across the team.
- Established strong working relationships with vendors to ensure uninterrupted access to critical systems or services.
- Managed inventory of hardware devices, ensuring adequate resources were available for all staff members at any given time.
- Contributed to the development of key IT projects, supporting organizational goals and objectives.
Information Services Technician II
Organogenesis
01.2015 - 01.2018
- Provided office and remote IT support for all company employees
- Managed mobile devices and tracked tickets through IT systems
- Deployed, maintained, and repaired Windows OS and IT equipment
- Configured and troubleshot desktops, laptops, and mobile devices
- Administered imaging and deployment of workstations
- Managed inventory of hardware devices, ensuring adequate resources were available for all staff members at any given time.
- Improved user experience by providing timely and accurate information services support.
- Collaborated with team members to develop innovative solutions for complex information systems challenges.
IT Desktop Support
University Mechanical & Engineering Contractors
01.2012 - 01.2015
- Configure and troubleshoot Desktops, Laptops, Printer and Mobile devices.
Update company Intranet using Wordpress
POC for a company with 300+ employees.
Provided remote support to branch offices.
ADUC Administration in a Windows Server environment.
Troubleshot industryspecific applications (Quote Express, AutoCAD) Responsible for offsite Tape Backup Rotation. Responsible for all purchasing relating to IT equipment Ticketing System: Dell Kace, Manage & Manage Mobile Devices.
VOIP Avaya Phone System Support
Made recommendations and developed technical design for new application features. Trained users in the proper use of hardware or software.Provided desktop support for a company with over 500 employees - Maintained Active Directory, user accounts, and Office administration
- Managed printer servers, networking issues, and remote troubleshooting
- Deployed Windows images and supported office phone systems
Regional Service Technician
Tolt Service Group
01.2009 - 01.2012
- Windows OS troubleshooting, deployment, maintenance, repair, and recovery of failed IT hardware. Support to live retail and office environments.
Complete computer hardware installation complete.
Staging/integration services of IT hardware General network, LAN/WAN setup and configuration. Ensured proper installation of cables, operating systems and software.
Trained users in the proper use of hardware or software.
Provided after-hours support for applications and project efforts when needed. Provided IT hardware maintenance and support in live retail and office environments - Installed, configured, and maintained network infrastructure
- Trained users on proper hardware and software usage
IT Refresh Specialist (Contract)
Kaiser Permanente
01.2009 - 06.2009
- Provided IT support for hospitals and clinics, repairing and updating equipment
- Managed desktops, laptops, and inventory tracking
- Provide Tech repair equipment on site or remotely.
Manage all laptops and mobile devices Inventory.
Respond to users requests for assistance through telephone, email and direct contact.
Recommended architectural improvements, design solutions and integration solutions. I
identified and corrected performance issues.
Made recommendations and developed technical design for new application features.
Deployment Technician (Temporary Job)
Sharp Healthcare
01.2008 - 09.2008
- Temporary Project
- Provides technical support for Windows based workstation.
- Respond to users requests for assistance through telephone, email and direct contact Assists in troubleshooting desktop. operations, hardware and application.
- PC Refresh
- Printer Upgrade
Education
Associate of Arts - Information Technology
University of Phoenix
San Diego, CA01.2011
Diploma - Computer Support Technician
United Education College
Chula Vista01.2007
Skills
- Bilingual: English/Spanish
- Microsoft Power Platform (Power BI, PowerApps, Power Automate)
- Dynamics 365 CRM Administration
- SQL
- Azure
- Active Directory
- Windows OS deployment and troubleshooting
- IT hardware and infrastructure support
- Networking and server maintenance
- Business intelligence and reporting
- IT inventory and asset management
- Analytical thinking
- Expert problem solving
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Power Platform Specialist III
Organogenesis
01.2022 - Current
Information Services Technician III
Organogenesis
01.2018 - 01.2021
Information Services Technician II
Organogenesis
01.2015 - 01.2018
IT Desktop Support
University Mechanical & Engineering Contractors
01.2012 - 01.2015
Regional Service Technician
Tolt Service Group
01.2009 - 01.2012
IT Refresh Specialist (Contract)
Kaiser Permanente
01.2009 - 06.2009
Deployment Technician (Temporary Job)
Sharp Healthcare
01.2008 - 09.2008
Associate of Arts - Information Technology
University of Phoenix
Diploma - Computer Support Technician
United Education College
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