Eze Paul Joseph
Niagara Falls,CA
Summary
Accomplished Manager with a proven track record at Idaz Enterprise, enhancing customer satisfaction and team productivity. Skilled in team leadership and complex problem-solving, I excel in motivating staff and streamlining operations. Achieved significant improvements in efficiency and service quality, demonstrating a strong ability to meet and exceed objectives through effective communication and time management. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
Haddy Wilson Compound
03.2023 - 01.2024
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Manager
Idaz Enterprise
08.2016 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Coordinator
Concept Units Foundation
01.2005 - 07.2015
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Education
HND - Information Technology
Sheikh Mahfous Institute of Technology
Kairaba, The Gambia12.2014
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Certification
- HND in Information Technology
- Diploma in Caregiver
- CPR/First Aid
- Ontario Security License
Additional Information
Diploma in caregiving
Timeline
Elderly Caregiver
Haddy Wilson Compound
03.2023 - 01.2024
Manager
Idaz Enterprise
08.2016 - 02.2023
Coordinator
Concept Units Foundation
01.2005 - 07.2015
HND - Information Technology
Sheikh Mahfous Institute of Technology
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