Ezenwaka Cynthia
Welland,ON
Summary
Dynamic Customer Service Representative with a proven track record at Eccaskin, excelling in enhancing customer satisfaction through active listening and personalized solutions. Leveraged critical thinking to foster a positive service culture, resulting in improved client retention and loyalty. Proficient in data entry and committed to delivering exceptional administrative support.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Eccaskin
02.2023 - 02.2025
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Cosmetic Science -
Beauty Therapy Institute
South Africa Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Customer satisfaction measurement
- Professional telephone demeanor
- Administrative support
- Data collection
- Quality control
- Clerical support
Languages
English
Native or Bilingual
French
Advanced (C1)
Timeline
Customer Service Representative
Eccaskin
02.2023 - 02.2025
Cosmetic Science -
Beauty Therapy Institute
Similar Profiles
Cynthia EzenwakaCynthia Ezenwaka
Customer Service Representative at EccaskinCustomer Service Representative at Eccaskin
Brianna ZynomirskiBrianna Zynomirski
Team Lead of Youth Mental Health at Métis Nation of OntarioTeam Lead of Youth Mental Health at Métis Nation of Ontario
Brittany BeneyBrittany Beney
Home Care Provider at Kindred Home CareHome Care Provider at Kindred Home Care
Frank ChacinskiFrank Chacinski
Outside Sales Representative at Eastgate Ford Sales & ServiceOutside Sales Representative at Eastgate Ford Sales & Service
Joshua SecordJoshua Secord
Manufacturing Labourer at Panels.caManufacturing Labourer at Panels.ca