Ezenwa Henry AMAZUO
CHARLOTTETOWN,CA
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
16
16
years of professional experience
Work History
Delivery Associate
PEEM LOGISTICS
02.2020 - 09.2023
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
Customer Service Representative
Staffoster International
04.2015 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Storekeeper
Every Day Super Market
03.2008 - 10.2014
- Received product shipments and organized in stockroom storage area.
- Documented shipping and receiving records to confirm receipt of orders.
- Kept sales receipts and maintained accounting records.
- Received, merchandised and arranged all shop items for visual display.
- Filled orders by gathering merchandise specified in requisitions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Assisted customers by answering questions and suggesting merchandise.
Education
High School Diploma -
Community Secondary School
Isu-Etche, Rivers State, NigeriaSkills
- Equipment Operation
- Vehicle Maintenance
- Mileage Tracking
- Quality Assurance
- Order Verification
- Cargo Handling
- Product Promotion
- Load Balancing
Languages
English
Professional Working
Timeline
Delivery Associate
PEEM LOGISTICS
02.2020 - 09.2023
Customer Service Representative
Staffoster International
04.2015 - 01.2020
Storekeeper
Every Day Super Market
03.2008 - 10.2014
High School Diploma -
Community Secondary School
Similar Profiles
Leslie GriffithLeslie Griffith
Warehouse Lead at GXO Logistics (Formerly XPO Logistics)Warehouse Lead at GXO Logistics (Formerly XPO Logistics)
Larry FancherLarry Fancher
Operations Manager at Romark Logistics (formerly ID Logistics)Operations Manager at Romark Logistics (formerly ID Logistics)
Ramamurthy ParamasilvamRamamurthy Paramasilvam
Logistics Supervisor at Bollore logistics / CEVA logisticsLogistics Supervisor at Bollore logistics / CEVA logistics