EZEMBA OBIANUJU JULIET
North York,ON
Summary
Sex: Female
Proactive and meticulous Customer Service Representative/Office Administrative with over 4 years of experience. Proficiencies in Microsoft Office, Administrative writing skills, inventory control, sales, staff training, and development. Customer-oriented team player with expertise in generating optimal satisfaction levels while building profits and client generation.
Overview
7
7
years of professional experience
Work History
Manager
Femglobaltravels.com
06.2018 - 06.2021
- Responsible for day-to-day administration of organization
- Responsible for implementation of organizational operation planning and policy/ strategies
- Use of automated systems to carry out ticketing and hotel reservation
- Ensuring existence of principled organization by formulation of operational mechanisms, standard operational manuals, SLAs, condition of sales, and continuous review of processes
- Control and planning of company’s functions and sub-functions, departments, and associated structures
- Ensuring alignment of organizational structures in line with company objectives in all aspects
- Facilitate programs for training for staff
- Advising other departments in preparation of informative material for various media – print / non-print for dissemination of information to public and employees
- Has consistently achieved a 100% success rate in visa applications since inception of office
Travel Consultant Associate/ Admin
Wakanow.com Ltd
11.2015 - 05.2018
- Interface with and assist customers with their travel plans, including tours, flights, hotels, and airport transfers
- Ran errands and provided general office support in a professional environment for the day-to-day running of the office.
- Carried out administrative duties such as typing, copying, binding, scanning, etc.
- Develop strategic marketing plans and messages, and drive them across the company’s communication channels
- Meticulously manage budgets and the company’s financial information
- Skillfully manage the company’s customers, and complaints, provide resolutions according to a service-level agreement, or escalate to appropriate authorities.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
Customer Care Executive
Wakanow.com Ltd
11.2014 - 10.2015
- Answering questions about company's products or services and processing orders and transactions.
- Managed over 50 customer calls per day and Increased sales by 10%; met 98% sales target.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Resolving issues, troubleshooting technical problems, and delivering information about company's offerings.
- Providing proactive customer outreach and handling customer complaints.
- Using CRM to log customer requests, while escalating any technical issues to appropriate body
- Handling calls professionally from new and existing customers, regarding variety of requests
- Analyzing statistics to determine effectiveness of customer service within organization
Education
Diploma - Office Administration-Health Services
Seneca College of Applied Arts And Technology
North York, ON08.2023
Bachelor of Science (BSc) - Computer Science
Nnamdi Azikiwe University
Awka07.2012
Amadeus - undefined
PNR & FARE
Diploma - Basic Computer Reservation System, Sabre Travel
CRS
EBT) Course -
SmartServe Aviation School
Skills
- Proficient in office administration, and Customer Relationship Management
- Proficiency with MS Office: Word, Excel, and word processing software to document and report information
- Analytical mindset with strong quantitative reasoning and strategic thinking Skills
- Organized, and able to work both independently, and as part of a team, Strong spirit of persuasion, able to quickly analyze and solve problems
- Sales, Marketing, Staff Management, Team Leadership, and Business Planning, Customer Relationship Management, Verbal and Written Communication
Affiliations
Proficient hospitality and travels consultant with over 8 years of experience,
handling operations across ticketing outfits. Having demonstrated experience
in using ticketing and travel software to effect tourism and marketing needs,
planning school trips and excursions; with excellent customer service
operations. Able to head organizations at the management level, providing
expert-level solutions to facilitate organizational growth. Looking to transition
fully into tech by taking on a role or related role in the fields of data science,
or artificial intelligence.
Timeline
Manager
Femglobaltravels.com
06.2018 - 06.2021
Travel Consultant Associate/ Admin
Wakanow.com Ltd
11.2015 - 05.2018
Customer Care Executive
Wakanow.com Ltd
11.2014 - 10.2015
Diploma - Office Administration-Health Services
Seneca College of Applied Arts And Technology
Bachelor of Science (BSc) - Computer Science
Nnamdi Azikiwe University
Amadeus - undefined
PNR & FARE
Diploma - Basic Computer Reservation System, Sabre Travel
CRS
EBT) Course -
SmartServe Aviation School
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