Ezel Chhapani
Toronto,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Currently a student in Hospitality and Tourism Operations Management in Fanshawe Toronto @ILAC
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Server
Pizzeria Liberto
10.2023 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Inspected dishes and utensils for cleanliness.
Senior Customer Support Executive
Amberstudent
07.2022 - 10.2022
- Amberstudent is a student accommodation booking platform that serves students worldwide and helps students find residential accommodation. In this position I was responsible for company’s customers feedback and resolving issues with any services provided
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Moniterd junior customer service representatives, train new hires and handled escalated customer issues.
Customer Support Executive
Amberstudent
06.2021 - 07.2022
- Was responsible to oversee the customer service process
- Resolving customer complains brought to attention during a chat process or on call
- Planning the standardization
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Keeping a track of the process and how new ideas be established.
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members on new services and products to support promotional efforts.
Sales Intern
Amberstudent
09.2020 - 05.2021
- Part of team and responsible for individual in combination with team’s monthly targets
- May assist the manager with chores while gaining experience in the department
- Conducting research based on personalized to each student to finding a home in the desired location.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Addressed customer queries and complaints with prompt and professional responses.
- Participated in sales meetings and presentations to gain knowledge and insight.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Conducted market research to assess customer needs and preferences.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Managed customer expectations and helped navigate sales processes.
- Provided product and technical support to customers.
Sales Intern
Ajeet Electricals
10.2019 - 08.2020
- Ajeet Electricals in a small company that provides products like inverter generator, battery’s and give services for AC installation, Solar Panels etc
- Was responsible for sale of products and upselling
- Clearing of doubts regarding services, details and installation of the products
- Responsible for customer feedback.
- Analyzed customer feedback and identified areas for improvement.
- Addressed customer queries and complaints with prompt and professional responses.
- Generated reports to track sales activity and performance.
- Monitored competitor activities and pricing strategies to compare performance.
- Provided product and technical support to customers.
Intern/Trainee
Omni Louisville
05.2018 - 05.2019
- Omni Louisville is one of the best luxury hotels that follows a theme tailored to the history and rhythm of the city
- Was responsible for the preparation and restock of the specific live station part of The Falls City Market assigned during the initial months
- Patisserie corner in The Falls City Market included preparation, cleanliness, following recipes and list of chores by the Head Chef
- The restaurant - Neighbourhood services included preparation, working up to Omni standard’s, cleaning chores, daily restocking, biweekly deep cleaning and responsible for station’s timed workflow.
- Checked expiration dates, rotated food and removed any items that were no longer usable.
- Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques.
- Read through recipes and set up ingredients for Executive chef.
- Cleaned kitchen counters, refrigerators, and freezers.
- Utilized culinary techniques to create visually appealing dishes.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Coordinated with team members to prepare orders on time.
- Modified recipes to accommodate dietary restrictions and allergies.
- Participated in food tastings and taste tests.
- Assisted with menu development and planning.
Intern Chef
Funky Kona
07.2017 - 04.2018
- Responsibilities included restocking and preparation
- Overlooking daily workflow
- Cleanliness of work area.
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Collected, arranged, and input information into database system.
- Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques.
- Checked expiration dates, rotated food and removed any items that were no longer usable.
- Utilized culinary techniques to create visually appealing dishes.
Intern
J W Marriot
12.2015 - 04.2016
- Worked in four departments as part of academic curriculum which included Front Office (Back area), Bakery (Chocolate room), Food and Beverage Service (The Spice Kitchen Service) and Housekeeping
- Each department involved different responsibilities.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Input data into spreadsheets and databases.
- Compiled and analyzed data to produce reports.
- Operated commercial kitchen equipment and tools.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Decorated baked goods and designed visually appealing displays of finished products.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Kept building entryway glass clean and polished for professional presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
Hospitality And Tourism Operations Management -
Fanshawe Toronto @ILAC
12.2024
Bachelor of Science (BSc) in Hospitality and Hotel Administration -
Institute of Hotel Management (IHM), Goa
Goa, India05.2017
Skills
- Customer Service
- Problem Solving
- Communication
- Teamwork
- Adaptability
- Time management
- Food Inspection
- Table Setting
- Safe Food Handling
- Table Bussing
- Dining Area Maintenance
- Call Management
Certification
AODA - Accessibility for Ontarians with Disabilities Act
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Availability
I am available to start work immediately.I am able to commit a certain number of hours each week as I am a current student. My classes are scheduled on Wednesday, Thursday, and Friday.
Timeline
Support Server
Pizzeria Liberto
10.2023 - Current
Senior Customer Support Executive
Amberstudent
07.2022 - 10.2022
Customer Support Executive
Amberstudent
06.2021 - 07.2022
Sales Intern
Amberstudent
09.2020 - 05.2021
Sales Intern
Ajeet Electricals
10.2019 - 08.2020
Intern/Trainee
Omni Louisville
05.2018 - 05.2019
Intern Chef
Funky Kona
07.2017 - 04.2018
Intern
J W Marriot
12.2015 - 04.2016
Hospitality And Tourism Operations Management -
Fanshawe Toronto @ILAC
Bachelor of Science (BSc) in Hospitality and Hotel Administration -
Institute of Hotel Management (IHM), Goa
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