Ezekiel Wells
Kingston
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
7
7
years of professional experience
Work History
Merchandiser
PepsiCo
08.2024 - 08.2025
- Developed and implemented visual merchandising strategies to enhance product visibility and drive sales.
- Collaborated with cross-functional teams to optimize inventory management and streamline replenishment processes.
- Analyzed market trends and customer preferences to inform product selection and promotional activities.
- Trained and mentored junior merchandisers on best practices for effective product placement and display techniques.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
Merchandiser
Coca-Cola
09.2023 - 07.2024
- Analyzed product placement strategies to optimize shelf space and enhance visibility.
- Collaborated with sales team to develop promotional displays that increased product engagement.
- Managed inventory levels to ensure timely replenishment and reduce stockouts.
- Conducted market research to identify consumer trends and adjust merchandising strategies accordingly.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
Customer Service Associate
Rona
02.2023 - 08.2023
- Resolved customer inquiries swiftly, enhancing overall satisfaction and loyalty.
- Collaborated with team to streamline checkout processes, reducing wait times for customers.
- Addressed and resolved escalated customer complaints, fostering positive relationships.
- Implemented feedback mechanisms to continuously improve service delivery standards.
- Provided product knowledge support to customers, increasing confidence in purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
Pack Line
Mary Browns
01.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Summer camp counsellor [Overnight]
01.2022 - 01.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
General Contractor's Helper [Father]
01.2019 - 01.2022
- -Followed established safety practices when using tools and equipment.
- -Cleaned and prepared construction sites by removing debris and possible hazards.
- -Transported supplies to work sites, removed from trucks and organized for crew use.
- -Laid out materials and monitored tool availability to support project completion.
- -Learned to be flexible in quickly changing work environments.
- -Learned to be able to take care of multiple people with the best strategies possible
Education
Diploma -
Holy Cross Catholic Secondary School
06.2024
Skills
- Hand tool operators
- Materials handling
- Work ethic
- Maintenance and repair
- Leadership
- Communication
- Planning
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Complaint handling
- Stock replenishment
- Customer relationship management (CRM)
- POS system operation
- Product merchandising
Languages
English
Timeline
Merchandiser
PepsiCo
08.2024 - 08.2025
Merchandiser
Coca-Cola
09.2023 - 07.2024
Customer Service Associate
Rona
02.2023 - 08.2023
Pack Line
Mary Browns
01.2022 - 01.2023
Summer camp counsellor [Overnight]
01.2022 - 01.2023
General Contractor's Helper [Father]
01.2019 - 01.2022
Diploma -
Holy Cross Catholic Secondary School