EZE SUNNY

• Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
• Protected branch assets through security monitoring and effective assessment techniques at each customer contact point.
• Coached staff to improve efficiency and revenue with more effective procedures and approaches.

• Overseeing Customer Service Unit
• Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
• Coached staff to improve efficiency and revenue with more effective procedures and approaches.
• Review Branch Staff productivity on a weekly basis.
• In charge of Payment of Bills/Taxes for the Bank to the State Government.
• Responding to Central Bank of Nigeria in Cross River State with respect to Monthly renditions on Number of accounts opened as well as Customer data for the entire Branches in the State.

• Protected branch assets through security monitoring and effective assessment techniques at each customer contact point.
• Coached staff to improve efficiency and revenue with more effective procedures and approaches.
• Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
• Organized schedules to adequately cover routine business demands as well as special periods of high demand such as Customer Staff Salary schedules, Community account opening schedules.

• Protected branch assets through security monitoring and effective assessment techniques at each customer contact point.
• Coached staff to improve efficiency and revenue with more effective procedures and approaches.
• Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
• Trained staff in bank products, operations procedures and successful sales strategies.
• Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

(a) Funds Transfer – General (In House Account to Account Transfer)

(b) Mangers’ Cheque Issuance

(c) Other Banks Draft Issuance

(d) Telegraphic Transfer

(e) Other Banks Cheque Processing

(f) Deposits (Time and Call Deposits) booking

(g) Loan Booking

(h) Overdraft Line Maintenance

(i) Branch Month End Amortization

(j) Form ‘M’ Processing

(k) Personal Travel Allowance and Business Travel Allowance Processing

(l) Collections (Custom Duties and Hydro Bills)

(m)Account Opening/Customer Mandate Maintenance

(n) Execution of Customer Standing Instructions

(o) Request upload/Maintenance of Cheque booklets

(p) Filing/Archiving of Customer requests/Instructions and account mandate

(q) Branch Balancing/Unit Cash Preparation

(r) Vault Limit Management

(s) Overseeing Teller’s daily activities

(t) Responding to enquiries

(u) Handling Trainings/Product awareness update

(v) Involved in Branch Management Meetings

(w) Maintenance of Stop Cheque instruction

(x) Review of customer transaction, request/Instructions before authorization

(y) Regular review of Branch Operations performance

(z) Daily oversight function

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Proved successful working within tight deadlines and fast-paced atmosphere especially as it concerns meeting Customer housing needs.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• National Youth Service Corps (N.Y.S.C.)
• Made proactive adjustments to policies and procedures to meet changing demands.
• Guided field crews on proper survey methods and techniques.

• Supervision of phones and its accessories re-order level.
• Customer/Client relationship management as well taking their orders.
• Notifying Supervisor/management of developing trends and top Customer requests as it relates to phones and accessories.

• In charge of Medical Stock and maintaining reorder levels for all drugs.
• Responsible for balancing the Pharmacy's books at the end of each day.
• Reporting to the Chief Pharmacist on daily operational challenges at the Pharmacy as well as stock needing replacement.

• Students Industrial Work Experience Scheme (S.I.W.E.S)