Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ezaiah Castillo

Tracy

Overview

5
5
years of professional experience

Work History

Parts Specialist

Dublin GMC BUICK
05.2024 - Current
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Tracked parts use and charged items to customer accounts for billing.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
  • Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
  • Ordered parts from various distributors to fulfill demands.
  • Assisted customers in finding appropriate parts promptly.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.

Parts Specialist

Nixon-Egli Equipment Co.
11.2022 - Current
  • Process stock orders and cycle counts
  • Track shipments and handle drop shipments to other companies
  • Locate part numbers for customers and build pallets
  • Operate forklift and manage inventory
  • Answer phone calls, take orders, and file paperwork

Assistant Manager

Monument Car Parts
06.2021 - 11.2022
  • Managed restocking, scheduling, and inventory control
  • Operated forklift and handled freight
  • Dispatched delivery drivers and performed deliveries
  • Conducted landscaping and parking lot maintenance
  • Managed a team of up to14 associates and served as a key holder
  • Received two promotions within one year

To-Go Server, Food Runner, Dishwasher

Chili’s
10.2020 - 06.2021
  • Prepped and expedited orders for quick service
  • Conducted inventory and restocked kitchen supplies
  • Opened and closed the store
  • Maintained production effectiveness during the pandemic
  • Performed multiple roles due to staffing shortages, sometimes working8-10 hours without breaks
  • Committed to ensuring customer satisfaction and smooth operations

Production Associate

Marley Spoon
01.2020 - 10.2020
  • Packaged foods, operated an electric pallet jack, and worked with production machines
  • Restocked supplies and materials
  • Improved communication and teamwork skills through line format work
  • Assisted in training new employees

Education

ET Certification And Diploma -

InterCoast Colleges
Fairfield, CA
11.2024

High School Diploma - undefined

George & Evelyn Stein Continuation High School
Tracy, CA

Skills

  • ET Card #T93167 Current
  • OSHA10, First Aid & CPR Certified
  • Follow NEC Code Book Compliance
  • Electrical Theory & Math Application
  • Reading & Interpreting Blueprints
  • Residential & Commercial Settings
  • Pulling Electrical Wire, and all AWG
  • Conduit Bending & Installation
  • Circuit Breakers & Fuses
  • Photovoltaic Applications & Control Conductor Calculations
  • Terminating Electrical Panels
  • Setting Fixtures, Transformers & Distribution
  • Electrical Systems, Motors & Controls
  • Solar Panel Installation & Wiring
  • Wiring Diagram Schematics
  • Lifts up to85 lbs
  • Warehouse operations
  • Shipping and receiving
  • Returns processing
  • Packaging and labeling
  • Forecasting and planning
  • Environmental awareness
  • Sales support
  • Stock control
  • Parts documentation
  • Parts identification
  • Cost reduction strategies
  • Customer service
  • Ordering parts
  • Verbal and written communication
  • Invoice processing
  • Problem-solving skills
  • Shipping coordination
  • Email communication
  • Clean driving record
  • Cycle counting
  • Coordinating paperwork
  • Supply orders
  • Inventory management
  • Inventory auditing
  • Proficient in software
  • Product demonstration
  • Customer education
  • Forklift operation
  • Team collaboration
  • Vendor relations
  • Training and coaching
  • Staff training
  • Goal setting
  • Account updating
  • Purchasing oversight
  • Delivery coordination
  • Display building
  • Parts installation
  • Vehicle operations
  • Returns management

Languages

Spanish
Limited Working

Timeline

Parts Specialist

Dublin GMC BUICK
05.2024 - Current

Parts Specialist

Nixon-Egli Equipment Co.
11.2022 - Current

Assistant Manager

Monument Car Parts
06.2021 - 11.2022

To-Go Server, Food Runner, Dishwasher

Chili’s
10.2020 - 06.2021

Production Associate

Marley Spoon
01.2020 - 10.2020

High School Diploma - undefined

George & Evelyn Stein Continuation High School

ET Certification And Diploma -

InterCoast Colleges

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Ezaiah Castillo