Eyobed Berhane
Chilliwack,BC
Summary
Highly motivated and analytical IT support specialist with years of hands-on experience in system administration, network maintenance, hardware troubleshooting, and user support known for resolving complex technical issue, improving system performance, and delivering excellent customer service. Strong ability to learn new technologies swiftly, work under pressure & collaborate effectively with cross-functional teams. Demonstrated success in maintaining secure, reliable IT environments and supporting both technical & non-technical users.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Branch Manager
Caramel café & Lounge
Uganda/Kampala
11.2022 - 03.2026
- Directed daily operations of the restaurant branch, ensuring high Standard of customer service and operational efficiency.
- Managed a team of over 60 employees, including hiring, training Scheduling & performance evaluations.
- Developed & implemented strategies to increase sales & improve customer satisfaction.
- Oversaw inventory management, ordering, & cost control to maximize profitability.
- Coordinated with suppliers & Vendors to ensure timely delivery of Quality products.
- Analyzed financial reports & prepared budgets to support business Goals.
Sales Coordinator
Mivarof General Trading FZE
UAE-Dubai
04.2018 - 10.2021
- Managed cargo clearance, trans-shipment processes,& delivery timelines through coordination with logistics partners.
- Maintained accurate records of inventory, shipments and supported warehouse operations.
- Analyze transportation and logistics data to improve efficiency and reduce costs.
- Prepare shipping documents such invoices, Bills of Loading and customs paperwork.
IT Tech Support
Ethiopian Sports Comission
Addis-Ababa
08.2016 - 09.2017
- Installed, configured, and maintained LAN/WAN Networks .
- Diagnosed and resolved network connectivity issues using systematic troubleshooting.
- Provided hardware & software support based on standard diagnostic principles.
- Installed & upgraded operating systems and peripheral devices.
- Utilized Cisco networking knowledge to support network operations.
Marine GIS Tech Support
Ministry of Marine & Biology
Massawa, Eritrea
07.2013 - 08.2014
- Conducted marine biological research to assess ecosystem health and species populations.
- Managed spatial databases to map out marine habitat, track coastal erosion.
- Implemented process improvements that enhanced efficiency in data collection and analysis methods using ArcGis.
- Installed & Maintained large SQL database, cloud storage management and ensured data backup & recovery protocols.
Telecom Tech Support
Eritrean Telecom
Asmara, Eritrea
07.2012 - 06.2013
- Monitored and maintained computer systems & network
- Created user accounts, managed passwords, and maintained security protocols
- Conducted electrical safety checks and tested new technologies.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided Tier 1 support and documented procedures and reports.
Education
Associate of Science in Computer Engineering - Information Technology
Eritrean Institute of Technology
Mai-Nefhi, Eritrea07-2013
CISCO Certification - Network And System Administration
Micro-Link Institute
Addis-Ababa, Ethiopia07-2017
Skills
- Communication
- Teamwork
- Critical thinking
- Time management
- Leadership
- Adaptability
Languages
English
Professional Working
Certification
CISCO Certification in ICND1 & ICND2
Timeline
Restaurant Branch Manager
Caramel café & Lounge
11.2022 - 03.2026
Sales Coordinator
Mivarof General Trading FZE
04.2018 - 10.2021
IT Tech Support
Ethiopian Sports Comission
08.2016 - 09.2017
Marine GIS Tech Support
Ministry of Marine & Biology
07.2013 - 08.2014
Telecom Tech Support
Eritrean Telecom
07.2012 - 06.2013
Associate of Science in Computer Engineering - Information Technology
Eritrean Institute of Technology
CISCO Certification - Network And System Administration
Micro-Link Institute