Eyob Jergefa
Toronto,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. In addition, Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pilot Crew Scheduler
ET
ADDIS ABABA, ADDIS ABABA
11.2019 - 05.2023
- Developed and maintained a crew scheduling system to ensure accurate flight coverage.
- Monitored and tracked pilot availability, vacation requests, and other absences.
- Maintained records of crew members' qualifications and certifications.
- Coordinated with station personnel to resolve aircraft delays or cancellations.
- Reviewed flight schedules to identify potential conflicts between crew members.
- Assigned pilots to flights based on their qualifications, experience, and availability.
- Tracked changes in airline policies regarding crew rest requirements and duty times.
- Communicated with pilots regarding any last-minute schedule changes or adjustments.
- Verified that all required paperwork was completed prior to assigning a pilot for a given flight.
- Ensured compliance with federal aviation regulations pertaining to pilot training, duty time limits.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
Airline Customer Service Agent
ET
ADDIS ABABA, ADDIS ABABA
01.2016 - 10.2019
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Resolved customer complaints in a timely manner.
- Greeted passengers and provided information about departure and arrival times.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Performed check-in procedures for both domestic and international flights.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Processed refunds, exchanges, and upgrades when necessary.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Monitored security checkpoints to ensure safety of passengers and staff members alike.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Advised passengers of any changes or delays in their scheduled flights.
- Assisted cabin crew members in pre-flight preparation tasks such as stocking food and beverage items and cleaning cabins.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Printed itineraries and tickets for passengers each day.
Education
Bachelor of Arts - INTERNATIONAL TRADE
ADAMA UNVIRSITY
ETHIOPIA07-2017
Some College (No Degree) - SCHOOL OF MARKETING
ETHIOPIAN AIRLINES AVIATION
Skills
- Crew Coordination
- Problem-solving abilities
- Flight planning
- Deadline Management
- Labor law knowledge
- Stress Tolerance
- Airline Operations
- Employee Relations
- Adaptability and Flexibility
- Customer Service
- Process Improvement
Certification
- G class Ontario Driving License
- Ontario security License
- Ontario safety training certificate
Languages
English
Full Professional
French
Limited
Arabic
Limited
References
References available upon request.
Timeline
Pilot Crew Scheduler
ET
11.2019 - 05.2023
Airline Customer Service Agent
ET
01.2016 - 10.2019
Bachelor of Arts - INTERNATIONAL TRADE
ADAMA UNVIRSITY
Some College (No Degree) - SCHOOL OF MARKETING
ETHIOPIAN AIRLINES AVIATION