Hi, I’m
Eyob Degu
North York,ON
Summary
Dedicated and experienced customer service professional with a strong background in front-line roles and cleaning services. Seeking to leverage skills in customer interaction and service excellence in a dynamic and challenging environment.
Overview
7
years of professional experience
1
Certification
Work History
Thai room
Front Staff
03.2023 - 08.2024
Job overview
- Greeted and assisted customers, ensuring a high level of service
- Managed reservations and handled customer inquiries
- Coordinated with kitchen staff to ensure timely and accurate order fulfillment
Wonderland cannabis
Budtender/driver
09.2023 - 03.2024
Job overview
- Assisted customers in selecting cannabis products by providing detailed information about strains, effects, and usage based on individual preferences and medical needs
- Managed sales transactions and processed payments accurately, maintaining a high level of customer service and ensuring compliance with state regulations
- Educated customers on the responsible use of cannabis, including dosage, consumption methods, and legal regulations
- Maintained a clean and organized store environment, including inventory management, restocking shelves, and ensuring product safety and quality
- Recorded and monitored inventory levels to prevent shortages and overstock situations, and coordinated with suppliers to replenish products as needed
- Handled customer inquiries and resolved issues promptly, providing exceptional service to enhance customer satisfaction and retention
Ethiopian Airlines
Call Center Representative
09.2017 - 01.2019
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Skills
- Order Accuracy
- Customer Inquiries
- Basic Math Skills
- Ability to Lift 50 Pounds
- Cash Register Operations
- Complex Problem-Solving
- Customer Needs Assessments
- Order Picking and Processing
- Customer Rapport
- Basic Housekeeping
- Heavy Lifting
Certification
G2
Timeline
Budtender/driver
Wonderland cannabis
09.2023 - 03.2024
Front Staff
Thai room
03.2023 - 08.2024
Call Center Representative
Ethiopian Airlines
09.2017 - 01.2019
Similar Profiles
Tristan KoranTristan Koran
Dishwasher at Thai Orchid RoomDishwasher at Thai Orchid Room
Vijit ChaloeivijitVijit Chaloeivijit
Thai Chef at Barn Nork Aharn Thai (Thai Cuisine Restaurant)Thai Chef at Barn Nork Aharn Thai (Thai Cuisine Restaurant)
CHUPAPHADA PLEANJAROENCHUPAPHADA PLEANJAROEN
Font Desk at My Thai Massage & Spa and Majestic Thai MassageFont Desk at My Thai Massage & Spa and Majestic Thai Massage
Ava MulzacAva Mulzac
Cake Decorator at Baker Street Inc.Cake Decorator at Baker Street Inc.
Dennis LukDennis Luk
Senior Staff Accountant at HSM LLP Chartered Professional AccountantsSenior Staff Accountant at HSM LLP Chartered Professional Accountants