Eyma Garçon
Vancouver,B.C.
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Senior Digital Advisor
Royal Bank of Canada, RBC
01.2024 - Current
- Managed approximately 50 incoming calls per day and guided advisors to help them troubleshoot with Clients on phone.
- Actively listened to advisors needs.
- Helped advisors resolve their calls.
- Provided Tips and steps to follow to advisors to better help our clients.
- Proactively took ownership of resolving and preventing client banking problems.
Freelance Videographer
Hot Shoe Productions
01.2018 - 06.2024
- Worked occasionally as videographer, editor and sound recordist on video projects for businesses and non-profit organizations.
- Produced original video content by working collaboratively with producers, designers, and art specialists to facilitate multimedia production.
- Conserved footage archive by organizing, labeling, and tagging with metadata.
- Used Adobe Premiere pro, after effects etc... to edit footage into correct order and add effects.
- Set up for shots according to production schedules, weather, and lighting conditions and available equipment.
- Supported all aspects of creative production process, from ideation through distribution.
- Operated video cameras in various environments, adjusting settings appropriately for outdoor and studio.
- Worked closely and communicated regularly with clients to understand and capture vision on video.
- Managed and archived media from location through post-production process.
- Storyboarded films and recorded over 50 hours of footage for multiple projects.
Bilingual Online Banking Advisor
Royal Bank of Canada, RBC
07.2023 - 01.2024
- Managed approximately 50 incoming calls per day and troubleshooted with Clients on phone and Guide clients through their RBC Online Banking.
- Assisted clients with Password reset and Offer offers and opportunities.
- Provided clients education and demonstration while leveraging technology to deliver memorable client experience, drive sales, and retain business.
- Assisted clients with full range of financial transactions and advice.
- Actively listened and engaged clients in conversations to further understand their individual needs.
- Proactively took ownership of resolving and preventing client banking problems.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Contacted prospective clients to generate new loans, deposits, and business to achieve company production goals.
Bilingual Banking Advisor
Royal Bank of Canada, RBC
04.2023 - 07.2023
- Managed approximately 50 incoming calls per day and assisted clients with full range of financial transactions and advice.
- Extended and sustained relationships with customers to maintain and grow business.
- Communicated lending decisions to customers.
- Proactively took ownership of resolving and preventing client banking problems.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Bilingual Customer Service Representative
Aston Carter
11.2022 - 04.2023
- Managed approximately 50 incoming calls per day and communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns by phone for both English and French-speaking customers.
- Engaged with clients calling in advice centre and uncovering their banking needs, providing help and advice, as well as identifying sales and referral
opportunities. - Developed deep understanding of customer service principles and customer service best practices.
- Translated documents, forms and other materials from French to English.
- Utilized French proficiency to build relationships French-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
DIRECTOR/WRITER
Film School
01.2022 - 12.2022
- Directed and wrote short film called "The lost Key".
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Organized material to research and complete writing tasks.
- Brainstormed ideas to create useful content for clients.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Video Editor
Youth Ottawa
09.2020 - 03.2021
- Interviewed and recorded via zoom to create videos.
- Evaluated and selected scenes for pacing, entertainment value, and continuity, trim shots and edit content.
- Understood director's artistic vision and maintained alignment with vision throughout editing process.
- Organized assets by collecting data from camera media, transcoding video, and audio files and managing file backup to digital asset management system.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Created and reformatted content across various social media and digital platforms.
Education
Film Production -
Vancouver Film School
Vancouver, B.C.12.2022
High School Diploma -
Louis Riel High School
Ottawa, ON06.2017
Skills
- Cinema Camera Operation
- Sony Camera Systems
- LOG Footage Color Grading
- Video Editing
- DaVinci Resolve
- Adobe Premiere Pro
- Problem Solving
- Leadership
- Cinematography
- Presentations and public speaking
- Client Engagement
- Relationship Building
Websites
Title
Director | Visual Storyteller | Writer
Credits
- The Lost Key, Director/Writer
- The Voyager, Director
- Welcome Home, Producer
- The Ai and The Bugler, Cinematographer
- Best Served, Cinematographer/Camera Operator - SONY FS7
- Trials and Tribulations, Camera Operator - SONY FS7
- Back To Back, 1st Assistant Camera - SONY FS7
- A Twist of Fate, 2nd Assistant Camera - SONY FS7
- Middle Ground, Camera PA - SONY FS7
- The Unfortunate Teller, 2nd Assistant Camera - SONY FS7
- Spine, Key Grip
- In my House, Key Grip
- Powderkeg, Gaffer
- Out of sight, G&E
- Cereal Killer, Gaffer
Languages
French
Native or Bilingual
English
Native or Bilingual
Haitian creole
Native or Bilingual
Timeline
Senior Digital Advisor
Royal Bank of Canada, RBC
01.2024 - Current
Bilingual Online Banking Advisor
Royal Bank of Canada, RBC
07.2023 - 01.2024
Bilingual Banking Advisor
Royal Bank of Canada, RBC
04.2023 - 07.2023
Bilingual Customer Service Representative
Aston Carter
11.2022 - 04.2023
DIRECTOR/WRITER
Film School
01.2022 - 12.2022
Video Editor
Youth Ottawa
09.2020 - 03.2021
Freelance Videographer
Hot Shoe Productions
01.2018 - 06.2024
Film Production -
Vancouver Film School
High School Diploma -
Louis Riel High School
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