Eyleies David
Sacramento
Summary
Dynamic leader with a proven track record at Vans, enhancing team performance and customer satisfaction through expert coaching and innovative merchandising strategies. Skilled in POS systems and team leadership, I significantly improved sales and customer loyalty. Specialize in KPI monitoring and performance coaching, ensuring both staff excellence and operational efficiency.
Overview
6
6
years of professional experience
Work History
Floor Supervisor
Vans
07.2024 - Current
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Increased repeat business through exceptional customer service skills that established long-term relationships.
Assistant Store Manager
Zumiez
07.2021 - 07.2024
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Coached sales associates in product knowledge, sales incentives, and selling techniques, significantly increasing customer and employee satisfaction ratings.
Garden Center Manager
Ace Hardware
05.2019 - 07.2021
- Developed a knowledgeable staff by conducting regular training sessions on products and gardening techniques.
- Set measurable goals and KPIs for staff members which resulted in better accountability and performance.
- Handled all aspects of employee management including hiring, training, scheduling, evaluating performance and addressing disciplinary issues when necessary.
Education
High School Diploma -
Fred C. Beyer Highschool
Modesto, CA05-2020
Skills
- Customer satisfaction
- Team leadership
- POS systems operations
- Customer relations
- Payroll processing
- Loss prevention
- KPI monitoring
- Retail merchandising
- Performance coaching
- Attention to detail
- MS office
- Computer skills
- Clear communication
Accomplishments
Ranked Number One in Sales for the Western US Region
2023, Zumiez
Ranked Number 36 in Sales for the Company
Ending 2023 with $435,000 in sales, Zumiez
Ranked Number 81 in Sales for the Company
Ending 2022 with $386,000 in sales, Zumiez
Timeline
Floor Supervisor
Vans
07.2024 - Current
Assistant Store Manager
Zumiez
07.2021 - 07.2024
Garden Center Manager
Ace Hardware
05.2019 - 07.2021
High School Diploma -
Fred C. Beyer Highschool
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