Eyituoyo Fenemigho
Regina,SK
Summary
Driven Pharmacist and customer service expert, adept in Microsoft Office Suite and problem-solving, significantly enhanced patient care and service efficiency. Leveraged critical thinking and active listening to improve customer satisfaction, skillfully trained staff, and streamlined pharmacy operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gexel Telecom International Inc
Montreal, QC
11.2021 - 12.2022
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
Pharmacist
Reese Pharmacy and Superstore
Edo, NG
01.2018 - 09.2021
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients about possible drug interactions and gave special administration instructions.
- Reviewed and evaluated orders for non-formulary to identify generic alternatives.
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Evaluated and monitored laboratory data to drive safe and effective medication therapy.
- Interviewed, hired and trained staff, enabling business to serve more patients.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Provided education and support to reduce obesity, diabetes and heart disease.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Supervised and coached team of pharmacy technicians and trainees.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Conducted blood pressure screenings to reduce heart attack, stroke and death.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
Education
Post Graduate Diploma - Clinical Research, Pharmacovigilance & Regulatory
Academy of Applied Pharmaceutical Sciences (AAPS)
03.2024
Doctor of Pharmacy - Pharmacy
University of Benin
09.2015
Skills
- Data Entry
- Microsoft Office Suite
- Problem-solving abilities
- Active Listening
- Staff education and training
- Research
- Report Transcription
- Minute Taking
- Product Sales
- Customer Relationship Management (CRM)
- Critical Thinking
- Documentation
Languages
English
Native or Bilingual
Certification
Disciplined Agile Senior Scrum master Certification (DASSM)
Timeline
Customer Service Representative
Gexel Telecom International Inc
11.2021 - 12.2022
Pharmacist
Reese Pharmacy and Superstore
01.2018 - 09.2021
Post Graduate Diploma - Clinical Research, Pharmacovigilance & Regulatory
Academy of Applied Pharmaceutical Sciences (AAPS)
Doctor of Pharmacy - Pharmacy
University of Benin