Overview
Work History
Timeline
Generic

EYAL MAOR

Overview

39
39
years of professional experience

Work History

VP of Customers Success

Noibu
10.2023 - Current
  • Scaled the Customer Success org, improving NRR, reducing churn and driving meaningful usage.
  • Drove enterprise eCommerce client retention and expansion by aligning Noibu's value with revenue impact.
  • Created onboarding process to facilitate deeper product adoption.
  • Led transformation of team structure and procedures to enhance overall effectiveness.

Senior Vice President, Customers

Glassbox Digital
NY, USA
11.2016 - 10.2023
  • Oversaw $50M ARR and consistently surpassed net ARR, gross ARR, and logo churn targets annually.
  • Delivered measurable value to customers by implementing Glassbox's solutions, enhancing customer experience and satisfaction.
  • Built and matured Professional Services, Support, and Training teams at Glassbox, creating structured frameworks that improved service delivery and customer engagement.
  • Implemented PMO across various teams (Sales, Pre Sales, Services, Support and more).

Director of Professional Services

AudioCodes
NJ, USA
03.2014 - 11.2016
  • Leading the Advanced Professional Services, Proof of Concept and training teams.
  • Directed strategy and goal setting to drive profitability, growth, and market relevance amidst changing conditions.
  • Led thought leadership initiatives for product development and sales, fostering innovation and enhancing market relevance and customer satisfaction.
  • Demonstrated proof of concept and delivered pre-sales presentations, directly supporting sales efforts.

Director of Professional Services

NICE Systems
NJ, USA
07.2010 - 02.2014
  • Lead the RTI Professional Services organization ranking in top 10% of customer and employee satisfaction surveys; customers include Verizon, Target, eBay and UHG.
  • Exceeded booking and revenue targets quarterly since acquisition, contributing to 50% revenue growth.
  • Integrated RTI and NICE processes post-acquisition, transforming RTI Professional Services organization to support NICE sales and product offerings.
  • Joined NICE through eglue acquisition, establishing eglue as RTI business unit implementing real-time customer interaction management solutions.

VP Professional Services and Customer Support

eglue Business Technologies
NJ, USA
02.2002 - 07.2010
  • Built and managed eglue's Global Professional Services organization consisting of over 25 employees; developed and implemented project delivery processes and methodologies.
  • Led management of projects for customers, including AT&T, Liberty Mutual and EDS; projects varied in scale from $200K to $2.5MM in value with timeframes ranging from 4 weeks to six months. Responsible for all project life cycle activities from analysis to deployment, testing and providing ongoing support.
  • Increased annual revenues from $300K to over $5MM; increased profitability margin to 40%.
  • Managed eglue accounts post sales to enhance customer satisfaction and drive additional sales.
  • Contributed to Senior Management team, influencing development of company strategy.
  • Collaborated with eglue partners to expand delivery capacity.
  • Assisted Sales & Marketing teams throughout the sales process.
  • Eglue develops and implements market solutions for real time Customer Interaction Management (CIM)

President and Owner

Expenion LLC
NJ, USA
01.2002 - 03.2004
  • Developed a solution to enable start-up companies to quickly and cost effectively penetrate the US market.
  • Established presence, built sales channels, recruited employees and managed partnerships for over 10 start-up companies.
  • Provided technical implementation & support expertise for the companies' products.
  • Expanded foreign technology companies' presence and operations in the US.

Director of Strategic Alliances

NARUS Inc.
CA, USA
10.2000 - 01.2002
  • Maintained the company's strategic partnerships with key System Integrators, including Accenture, CGE&Y, KPMG and Amdocs.
  • Performed ongoing research and analysis of market trends and identified potential partnerships and market opportunities.
  • Generated and drove joint sales and marketing activities.
  • Defined and developed solutions that combined and leveraged NARUS's and partners' technical strengths to provide vertical solutions for service providers' needs.
  • NARUS develops and markets IP mediation platforms for IP service providers.

Director of Operations

CallManage Inc.
Connecticut, USA
03.1997 - 09.2000
  • Established the US branch of CallManage, Inc.
  • Headed and conducted beta testing for the company's software and hardware applications.
  • Built and led the Customer Support division.
  • Developed and maintained the servers' network in support of the company's application.
  • Defined, created and systemized integration schedule and Gantt charts for the company's accounts.

Application Engineer

VDOnet Corp.
NY, USA
03.1996 - 02.1997
  • Tested the company's 'Live Broadcast Server' new product line.
  • Established and developed a comprehensive distance learning solution by initiating a joint venture between 3 companies.
  • Installed and maintained the company's products at customer locations.
  • Participated in the product requirements and design process.
  • VDOnet specializes in real time video-audio streaming over the Internet.

Project Manager - Commanding Officer (Major)

Israeli Air Force
Israel
03.1990 - 09.1991
  • Appointed Commanding Officer of a team of 40 selected soldiers.
  • Responsible for defining requirements and implementing a new Attack Helicopter Squadron.
  • Directed, prioritized, assigned and coordinated operational, administrative and technical operations associated with the establishment of the new squadron.

Flight Instructor - Course Commander (Captain)

Israeli Air Force Academy
Israel
12.1987 - 09.1991
  • Served as Course Commander of 40 pilot candidates.
  • Evaluated the candidates based on performance and selected those most suitable to serve as Israeli Air Force Combat Pilots.
  • Instructed both flight and ground training.
  • Promoted to the rank of Captain.

Timeline

VP of Customers Success

Noibu
10.2023 - Current

Senior Vice President, Customers

Glassbox Digital
11.2016 - 10.2023

Director of Professional Services

AudioCodes
03.2014 - 11.2016

Director of Professional Services

NICE Systems
07.2010 - 02.2014

VP Professional Services and Customer Support

eglue Business Technologies
02.2002 - 07.2010

President and Owner

Expenion LLC
01.2002 - 03.2004

Director of Strategic Alliances

NARUS Inc.
10.2000 - 01.2002

Director of Operations

CallManage Inc.
03.1997 - 09.2000

Application Engineer

VDOnet Corp.
03.1996 - 02.1997

Project Manager - Commanding Officer (Major)

Israeli Air Force
03.1990 - 09.1991

Flight Instructor - Course Commander (Captain)

Israeli Air Force Academy
12.1987 - 09.1991
EYAL MAOR