EYAD MARJI
South San Francisco
Summary
- Looking for a challenging Project/Operations Management role, concentrating on different aspects of industry. I have a varied experience and can bring a different perspective to managing complex projects and problem solving based on my experience and Training.
- Ability to lead teams and manage resources effectively.
- Accomplished Delivery Manager with expertise in the areas of Project Management, Business Analysis, Operations supervision, Customer Service and Business Intelligence.
- Strong communication skills, executive presence, as well as extensive experience leading diverse cross-functional teams throughout the entire Systems Development Lifecycle (SLDC).
- Collaborate with senior management and personnel teams on project development and operations.
- Adept at maintaining Risk logs, Issue Logs and Action Lists.
- Proven ability to drive projects from inception to completion.
- Strong analytic, leadership, team building, presentation and communication skills.
- Track record for meeting timelines and exceeding expectations.
- Proven multitasking capabilities with strong ability to plan, prioritize, and manage complex projects under aggressive deadlines.
Overview
14
14
years of professional experience
Work History
FT Business Supervisor
UPS
South San Francisco
04.2021 - Current
- Manages the daily operational business requirements of the center including safety processes, service elements, and Key Performance Indicators (KPIs).
- Manages Labor cases and Human Resources (Workday) updates.
- Manages various On Road activities as well as coordinating end of day service provider routine.
- Covers On Road, Package Dispatch, and manager responsibilities as needed.
- Trains, coaches, and supervises others.
- Performs key performance indicator analysis for high gain employees.
- Provides performance recap for manager’s results and expectations daily.
- Oversees part-time center supervisors and ensures daily tasks and training are completed.
- Reviews and updates the customer experience dashboard, onboards new customers.
- Performs general dispatch planning and adjustments with a daily review of the RTWs.
- Manages on road dispatch and communicates service provider load adjustments to the others.
- Coordinates vehicle lineup with various groups, including dispatch.
- Prepares discipline, grievances, and service provider concerns.
- Monitors the GSHRMIS dashboard and all safety compliance components.
- Covers Business Manager responsibilities when necessary.
On Road Supervisor & Dispatch Supervisor (Operations)
UPS
South San Francisco
11.2019 - 04.2021
- Supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements.
- Managing and working with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner.
- This includes using the Balanced Scorecard and Quality Improvement.
- Process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides.
- Maintaining operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget.
- Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training service providers) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
- Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals.
- Communicates with customers to respond to service concerns, build relationships, and determine solutions that meet’s business goals.
- Uncovers business opportunities to forward this information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow up.
- Encourages service providers to identify and forward volume development opportunities to management.
- Creates a customer focused work environment to emphasize service and focus on building the business.
- Communicates customers’ business needs to employees to provide an understanding of job responsibilities and how actions impact customers.
Package center Supervisor
UPS
South San Francisco
03.2018 - 11.2019
- Dispatch management Plan the use of human resources.
- Assign work roles to the relevant work personnel.
- Provision of exceptional customer service.
- Driver supervision through use of company software tools and dispatch management system.
- Strong understanding of the big picture, and able to drive innovation and creative thinking for defining scope for business solutions and problem solving.
- Monitor performance and implement improvements.
- Ensure quality of Work.
- Quality and quantity of employee productivity.
- Manage maintenance of Trucks and Trailers.
- Provide technical support where necessary.
- Facilitate coordination and communication between support functions.
- Liaison with top management.
- Assist in the development of strategic plans for operational activity.
- Implement and manage operational plans.
- Plan and implement effective strategies for the financial wellbeing of the company via effective management of resources.
- Improve processes and policies in support of organizational goals.
- Formulate and implement departmental and organizational strategies and procedures to maximize output.
- Monitor adherence to rules, regulations and procedures.
- Responsible (and resourceful) for managing and resolving project risks, issues and other project challenges that need immediate attention and resolution.
- Strong interpersonal skills that build important Business and customer relationships with company and products.
- Ensured that overall quality of project deliverables exceed company standards.
- Responsible for providing professional customer service to client’s customers.
Store Manager
Freddie’s Sandwich
San Francisco
01.2014 - 01.2018
- Run and manage the restaurant.
- Make sure customer satisfaction is priority.
- Monitor work environment in restaurants to achieve highest standards and quality of food to meet customer satisfaction.
- Supervise staff.
- Monitor and evaluate performance.
- Financial - Review of financial statements and data.
- Utilize financial data to improve profitability.
- Prepare and control Operational budgets.
- Responsible for providing professional customer service to customers.
Bookkeeper and Accountant
Armando Express
South San Francisco
03.2012 - 06.2014
- Coordinate, manage and monitor the workings of various departments in the organization.
- Financial - Review of financial statements and data.
- Utilize financial data to improve profitability.
- Prepare and control operational budgets.
- Control inventory.
- Plan effective strategies for the financial wellbeing of the company.
- Improve processes and policies in support of organizational goals.
- Formulate and implement departmental and organizational policies and procedures to maximize output.
- Monitor adherence to rules, regulations and procedures.
- Organizational structures.
- Delegate tasks and accountability.
- Supervise staff.
- Monitor and evaluate performance.
- Coordinate and monitor the work of various departments involved in Dispatching, warehousing, pricing and distribution of goods.
Education
Associate of Science - Sciences
City College Of San Francisco
San Francisco, CA01.2017
Associate of Arts - Art
Skyline College
San Bruno, CA01.2015
Skills
- analyzing workflows
- Improving workflows
- Data collection
- Data interpretation
- Project planning
- Project execution
- Project closing
- Supply chain management
- Quality assurance
- MS Office
- Project management
- Strategic planning
- Operations management
- Vendor relations
- Customer service relations
- Quality improvement
- Team building
- Budget monitoring
- Problem solving
- Employee training
- Time management
- Employee onboarding
- Payroll and budgeting
- Documentation and control
- Payroll management
- Workflow planning
- Relationship building
- Training and coaching
- Employee supervision
- Performance management
- Workflow optimization
- Operational management
- Safety compliance
- Process optimization
- Effective communication
- Staff training and development
- Business operations management
- Expense tracking
References
- Mathew Schiefer, Operation Business Manager at UPS, 650-307-0981
- Kris Camilli, Operation Business Manager at UPS, 707-497-7184
- Josue Rosales, Operation Business Manager at UPS, 415-265-1627
- Hugo Jaime, Former Operation Business Manager at UPS, 831-210-9176
Personal Information
- Date of Birth: 06/16/89
- Gender: Male
Languages
Arabic
Full Professional
Timeline
FT Business Supervisor
UPS
04.2021 - Current
On Road Supervisor & Dispatch Supervisor (Operations)
UPS
11.2019 - 04.2021
Package center Supervisor
UPS
03.2018 - 11.2019
Store Manager
Freddie’s Sandwich
01.2014 - 01.2018
Bookkeeper and Accountant
Armando Express
03.2012 - 06.2014
Associate of Science - Sciences
City College Of San Francisco
Associate of Arts - Art
Skyline College