Eyad Elmalawany
Oakville,ON
Summary
Highly motivated with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Rogers Communications
09.2021 - Current
- Increased sales through effective merchandising strategies and targeted promotions.
- Coached, developed and retained a high-performing sales team with a strong focus on customer experience
- Engaged and grew our customer base with personalized communication and outreach to customers via phone calls and business text messaging
- Participated in community events and outreach efforts to support local small businesses
- Developed strong working relationships with staff, fostering a positive work environment.
Storefront Specialist
Cogeco
06.2019 - 09.2021
- Promotes and up-sells products and services with both new and existing customers to maximize sales opportunities
- Resolve billing inquiries and service discrepancies
- Credits and debits customer accounts
- Responsible for asset management: returns, exchanges, distribution of all Cogeco equipment
- Increased sales revenue through strategic cold calling and lead generation activities.
Assistant Manager
Skechers
01.2019 - 05.2019
- Handle all transactions and returns
- Provide sales Associates with tasks to ensure store floor is organized and clean to company guidelines
- Handle store keys
- Receive and handle stock
- Close cash register.
Unicef Elected Team Leader
01.2017 - 01.2019
- Understood & adhered to the Club Operating Guidelines
- Coordinated club activities through the committee & assigned teams
- Recruited committees to manage a series of meetings & programs
- Established short & long-term objectives
- Raised 5000+ in donations.
Skills
- Salesforce
- Advanced Communication Skills
- Outgoing Personality
- Strong Organizational Skills
- Proactive Problem Solver
- Passionate about the latest technology
- Excellent listener and communicator
- Exceptional customer service skills
- Achieve and exceed sales targets
- Self-motivated & disciplined
- Team Player
- Up selling and cross selling
Accomplishments
- Recognized for Fido store of the quarter in central in Q1 2023
- Top Fido store in the country in Q4 2023
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Assistant Manager
Rogers Communications
09.2021 - Current
Storefront Specialist
Cogeco
06.2019 - 09.2021
Assistant Manager
Skechers
01.2019 - 05.2019
Unicef Elected Team Leader
01.2017 - 01.2019
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