Summary
Overview
Work History
Education
Skills
Languages
Timeline
Technical skills
Generic
Eya Sassi

Eya Sassi

Athens,Greece

Summary

Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

Overview

13
13
years of professional experience

Work History

Independent Trader

Binance & Bybit Platforms
09.2024 - Current
  • Traded cryptocurrencies including stablecoins and altcoins (BTC, XRP, SOL, SUI, ADA, XLM, etc.).
  • Applied scalping and swing trading strategies (long and short positions).
  • Conducted technical analysis and monitored market trends to support trading decisions.
  • Gained strong skills in risk management, financial analysis, and digital asset trading.

B2B Customer Service Agent

Singapour Airlines
04.2023 - Current
  • Assisted travel agencies and corporate clients with booking services, claims, and inquiries.
  • Managed and unblocked complex situations for both group reservations and FIT (individual bookings).
  • Resolved customer issues with efficiency, ensuring high satisfaction and loyalty.
  • Coordinated with internal teams to improve service delivery and optimize client experience.

Sales and aftersales agent

Apple Teleperformance Greece
08.2021 - Current
  • Supported customers by identifying needs and providing tailored solutions.
  • Executed customer agreements and handled both sales and aftersales support.
  • Delivered quality assistance via phone calls and emails, ensuring smooth processes.

Sales and technical support agent

Unicom Center
12.2018 - 07.2021
  • Provided outstanding technical support and guidance to clients.
  • Drove software sales and delivered remote online assistance.
  • Maintained a strong customer satisfaction rate by resolving issues effectively.

Health Insurance Sales

Sana Business Televente
02.2017 - 11.2018
  • Conducted outbound prospecting calls for new insurance clients.
  • Successfully closed sales and maintained follow-up to ensure retention.
  • Built strong client relationships through consistent communication.

Health and life insurance

ZAP customer call center
01.2013 - 01.2017
  • Recommended process improvements for enhanced customer safety and satisfaction.
  • Ensured quality control and provided floor assistance to colleagues.
  • Handled customer inquiries and supported policy adjustments.

Education

Licence Degree - Civil Engineering

ISTEUB
09.2012

Skills

  • Communication Skills
  • Fast Learner
  • Ability to Multitask
  • Ability to Work Under Pressure
  • Ability to Work in a Team

Languages

French
Full Professional
Arabic
Native or Bilingual
English
Professional Working

Timeline

Independent Trader

Binance & Bybit Platforms
09.2024 - Current

B2B Customer Service Agent

Singapour Airlines
04.2023 - Current

Sales and aftersales agent

Apple Teleperformance Greece
08.2021 - Current

Sales and technical support agent

Unicom Center
12.2018 - 07.2021

Health Insurance Sales

Sana Business Televente
02.2017 - 11.2018

Health and life insurance

ZAP customer call center
01.2013 - 01.2017

Licence Degree - Civil Engineering

ISTEUB

Technical skills

  • Word
  • Excel
  • Powerpoint
Eya Sassi