Eya Sassi
Athens,Greece
Summary
Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
13
13
years of professional experience
Work History
Independent Trader
Binance & Bybit Platforms
09.2024 - Current
- Traded cryptocurrencies including stablecoins and altcoins (BTC, XRP, SOL, SUI, ADA, XLM, etc.).
- Applied scalping and swing trading strategies (long and short positions).
- Conducted technical analysis and monitored market trends to support trading decisions.
- Gained strong skills in risk management, financial analysis, and digital asset trading.
B2B Customer Service Agent
Singapour Airlines
04.2023 - Current
- Assisted travel agencies and corporate clients with booking services, claims, and inquiries.
- Managed and unblocked complex situations for both group reservations and FIT (individual bookings).
- Resolved customer issues with efficiency, ensuring high satisfaction and loyalty.
- Coordinated with internal teams to improve service delivery and optimize client experience.
Sales and aftersales agent
Apple Teleperformance Greece
08.2021 - Current
- Supported customers by identifying needs and providing tailored solutions.
- Executed customer agreements and handled both sales and aftersales support.
- Delivered quality assistance via phone calls and emails, ensuring smooth processes.
Sales and technical support agent
Unicom Center
12.2018 - 07.2021
- Provided outstanding technical support and guidance to clients.
- Drove software sales and delivered remote online assistance.
- Maintained a strong customer satisfaction rate by resolving issues effectively.
Health Insurance Sales
Sana Business Televente
02.2017 - 11.2018
- Conducted outbound prospecting calls for new insurance clients.
- Successfully closed sales and maintained follow-up to ensure retention.
- Built strong client relationships through consistent communication.
Health and life insurance
ZAP customer call center
01.2013 - 01.2017
- Recommended process improvements for enhanced customer safety and satisfaction.
- Ensured quality control and provided floor assistance to colleagues.
- Handled customer inquiries and supported policy adjustments.
Education
Licence Degree - Civil Engineering
ISTEUB
09.2012
Skills
- Communication Skills
- Fast Learner
- Ability to Multitask
- Ability to Work Under Pressure
- Ability to Work in a Team
Languages
French
Full Professional
Arabic
Native or Bilingual
English
Professional Working
Timeline
Independent Trader
Binance & Bybit Platforms
09.2024 - Current
B2B Customer Service Agent
Singapour Airlines
04.2023 - Current
Sales and aftersales agent
Apple Teleperformance Greece
08.2021 - Current
Sales and technical support agent
Unicom Center
12.2018 - 07.2021
Health Insurance Sales
Sana Business Televente
02.2017 - 11.2018
Health and life insurance
ZAP customer call center
01.2013 - 01.2017
Licence Degree - Civil Engineering
ISTEUB
Technical skills
- Word
- Excel
- Powerpoint