EXEQUIEL L. GUTIERREZ JR.
EDMONTON,AB
Summary
Successful professional with more than 20 years of progressive experience in various fields. Expert in quality assurance management and safety, hard worker, quick learner, never misses deadlines, puts great attention to details and a team player. And a Mechanically-inclined individual who can work in hazardous and extreme conditions while adhering to safety regulations.
Overview
28
28
years of professional experience
Work History
CHIPPER OPERATOR
Canfor Spruceland Millworks
05.2018 - Current
- Enhanced safety measures for operators and co-workers through regular equipment checks and hazard assessments.
- Increased efficiency by ensuring proper maintenance and repair of the chipper equipment.
- Identified potential mechanical issues early on, reducing downtime due to unexpected repairs or malfunctions.
- Maintained detailed records of machine performance, logging any necessary adjustments or repairs made during the shift.
- Assisted in training new operators on safe and efficient use of the chipper machinery, enhancing overall team performance.
- Conducted thorough pre-operation inspections of chipper machinery each day, safeguarding against potential hazards caused by faulty equipment operation.
- Efficiently cleared debris from the work area, maintaining a safe and organized environment throughout the day.
SAFETY ENGINEER
Jamen Builders
06.2013 - 01.2018
- Communicates mandatory safety standards to all workers at pre-construction meetings so there are no question about the rules before the job even begins
- Review safety plan and monitors it for compliance
- Conduct regular site inspections, recording all violations, noting what remediation needs to occur to keep the project moving forward safely
- Conducts safety trainings, both formally, such as new employee safety orientations or refresher trainings, and on-the-spot to all site workers
- Produces a comprehensive report of each inspection for accounting purpose
- Work with management teams to develop new safety policies, refine existing policies, modify design requirements and draft construction-related specifications
- Write safety proposals, interpret regulations, develop training, draft inspection standards and draft safety assessment tools
- Develop continuous quality improvement and safety programs, such as rewarding employees for safe behaviors.
CASE OWNER (SENIOR CLIENT SERVICES EXECUTIVE)
FADV(JPMC EMEA/EAST TEAM) First Advantage Corporation
07.2010 - 05.2013
- Manage the cases everyday making sure that every case will be completed within SLA
- Responsible in preparing the Invoices to be billed and sent to the client every end of the month
- Raise insufficiencies to clients
- Answer queries from the Clients(phone and email)
- Attend Conference Calls with Clients(Regarding Client satisfaction)
- Answer queries from CIT Team
- Answer queries from Operations Team
- Manage the reports due
- Manage the Reports Tracker and Insufficiency Tracker being sent to the client
- Manage the cases everyday making sure that every case will be completed within SLA
- Reviews(Quality Check) all Interim and Final Report making sure that it follows the JPMC EMEA business rule before it is sent out to the client
- Answers emails from the client, whenever there are questions regarding the Reports or FAQ’s
- Responsible in updating the JPMC EMEA caselog(IR and FR’s sent)
- Responsible in preparing the Invoices to be billed and sent to the client every end of the month.
BACKGROUND SCREENING EXECUTIVE
First Advantage Corporation
03.2008 - 06.2010
- Does high quality employment and educational background investigation for First Advantage Corporation Clients
- DHL client certified
- Contacts applicants directly for additional documents required to completed the screening process.
CUSTOMER SERVICE REPRESENTATIVE
APAC Customer Services, Inc.
09.2006 - 03.2008
- Providing accurate benefit information to providers and members about their respective policies
- Providing eligibility status
- Providing correct claims address for different networks
- Explaining to providers and member how a specific claim was paid or denied according to the members policy
- Doing follow-up or rush adjustments for claims not paid more than 30 business days
- Routing claims to the claims specialists to be reprocessed for claims that were processed incorrectly
- Does a stop payment and re-issuance of another check for checks that was not encashed for more than 30 business days because it was paid to the wrong provider or was sent to the wrong address.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Systems Engineer
Sanno Denki
11.1995 - 12.2004
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Verified compliance with applicable performance metrics and compatibility expectations.
Education
Bachelor Of Science - Mechanical Engineering
Mapua University
Manila, Philippines10.1994
Skills
- Skilled with MS Office Completed course on AUTOCAD Module 1 and 2 (XPAC PLUS) for Engineers
- Attention to Detail
- Quality Control
- Customer Service
- Organizational Skills
- Preventive Maintenance
- Chipper Troubleshooting
- Machine Maintenance
- Equipment Inspection
- Decision Making
- Safety Protocols
- Problem Solving
- Time Management
Languages
English
Native or Bilingual
Japanese
Limited Working
References
- Raymond Paran, Warehouse Technician at Champion Petfoods, 587-987-6377
- Jason Mendoza, Jamen Builders(Owner), +63 920-9621971
- Marco Ortega, Former Client Manager at FADV, 818-445-891
Training
Loss Control Management, 02/07/14, Safety House, Inc., Camelot Hotel, Mo. Ignacia St. Diliman, Quezon City Philippines Basic Occupational Safety and Health, 09/27/13, Safety House, Inc., Skyrise Hotel, Dominican Road, Baguio City Philippines
Timeline
CHIPPER OPERATOR
Canfor Spruceland Millworks
05.2018 - Current
SAFETY ENGINEER
Jamen Builders
06.2013 - 01.2018
CASE OWNER (SENIOR CLIENT SERVICES EXECUTIVE)
FADV(JPMC EMEA/EAST TEAM) First Advantage Corporation
07.2010 - 05.2013
BACKGROUND SCREENING EXECUTIVE
First Advantage Corporation
03.2008 - 06.2010
CUSTOMER SERVICE REPRESENTATIVE
APAC Customer Services, Inc.
09.2006 - 03.2008
Systems Engineer
Sanno Denki
11.1995 - 12.2004
Bachelor Of Science - Mechanical Engineering
Mapua University
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