Excell Osuji
Calgary,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Seeking entry-level opportunities to expand skills while facilitating personal and company growth. Skilled in working under pressure and adapting to new situations and challenges.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Games Department Senior Team
Calaway Park
Calgary, AB
04.2023 - 10.2023
- Maintained an inventory of all game-related items in the department, ensuring that orders were fulfilled in a timely manner.
- Organized and supervised team members to ensure customer service standards were met.
- Provided leadership and guidance to staff regarding product knowledge and customer service protocols.
- Assisted customers with questions about game selection, pricing, availability.
- Resolved customer complaints in a professional manner while maintaining excellent customer relations.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized game location.
- Answered merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
Education
High School Diploma -
Mount Royal University
Calgary, AB04-2027
Skills
- Community Management
- Customer Engagement
- Upselling strategies
- Area maintenance
- Payment Processing
- Inventory Management
- Cash Handling
- Customer Assistance
- Organization
- Engaging with Diverse Customers
- Excellent Communication
- Team Cooperation
- Interpersonal Skills
- Team Leadership
- Continuous Improvement
- Customer Service
Affiliations
- Goes to school, plays a lot of sports on a recreational level.
Accomplishments
- Finished a leadership extensive program in 2020.
- Earned leadership role in Games Department at Calaway Park.
Certification
- Certificate of completing Teen Leadership Breakthrough.
Languages
English
Professional
Spanish
Limited
Timeline
Games Department Senior Team
Calaway Park
04.2023 - 10.2023
High School Diploma -
Mount Royal University
- Certificate of completing Teen Leadership Breakthrough.
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