Summary
Overview
Work History
Education
Skills
Technical Skills & Tools
ADDITIONAL QUALIFICATIONS
Timeline
Generic

Excel Obijeko

Brampton,ON

Summary

Motivated and detail-oriented customer service professional with a strong background in administrative operations, client interaction, and problem resolution. Demonstrated ability to communicate effectively, manage large volumes of inquiries, and maintain a high standard of accuracy. Skilled in crafting clear, engaging written content, and researching information with precision. Eager to contribute to the development of artificial intelligence through high-quality conversation generation, model evaluation, and fact-checking. Passionate about technology, writing, and continuous learning in a remote, flexible work environment.

Overview

4
4
years of professional experience

Work History

Customer Agent

DNA Group Services
08.2024 - 03.2025
  • Delivered professional and empathetic customer service to a high volume of clients daily.
  • Facilitated smooth client interactions through clear communication, active listening, and tailored support.
  • Processed service requests and inquiries, provided product information, and guided users through problem-solving processes.
  • Maintained organized logs of conversations and interactions, supporting quality assurance efforts.
  • Collaborated with team leads to ensure consistency in service quality, and compliance with internal protocols.
  • Followed up with customers to ensure full resolution and satisfaction, contributing to retention and loyalty.

Administrative Officer

Shamras
05.2021 - 07.2023
  • Handled administrative and clerical duties, including invoice processing, appointment scheduling, and correspondence management.
  • Delivered exceptional customer service support via phone, email, and in person, ensuring issues were resolved effectively.
  • Wrote professional documents, reports, and business correspondence, demonstrating strong grammar and attention to tone.
  • Maintained confidential records and files in accordance with privacy regulations and organizational policy.
  • Identified workflow inefficiencies and introduced solutions to streamline office operations and boost productivity.
  • Supported cross-functional teams with data entry, project coordination, and strategic planning tasks..

Education

Higher National Diploma - Business Administration

Delta State Polytechnic
Nigeria
05-2023

Skills


  • AI Chatbot Evaluation & Prompt Writing
  • Customer Service & Client Relations
  • Strong Written Communication & Grammar
  • Analytical Thinking & Detail Orientation
  • Research & Fact-Checking Proficiency
  • Microsoft Office (Word, Excel, Outlook)
  • Data Entry & Documentation Accuracy
  • Independent Work & Time Management
  • Complaint Resolution & Professionalism
  • Scheduling, Coordination & Record Keeping

Technical Skills & Tools

  • Microsoft Office Suite (Word, Excel, Outlook)
  • Google Docs, Sheets, and Drive
  • Chat Interface Familiarity (Zendesk, Intercom, etc. – adaptable to new tools)
  • Typing Speed: 60+ WPM
  • Internet Research Tools and Techniques

ADDITIONAL QUALIFICATIONS

  • Fluent in English with exceptional grammar and writing skills
  • Experienced in handling high-volume communications with professionalism
  • Strong interest in AI and content creation
  • Highly adaptable to remote work environments with self-discipline and time management
  • Available up to 40 hours/week with PayPal payment setup ready
  • Committed to delivering quality, originality, and fact-checked written content

Timeline

Customer Agent

DNA Group Services
08.2024 - 03.2025

Administrative Officer

Shamras
05.2021 - 07.2023

Higher National Diploma - Business Administration

Delta State Polytechnic

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Excel Obijeko