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Associate Principal Engineer

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Professional with extensive experience in customer service and quality control, having served as a customer contact center agent and quality control specialist at DHL Express UK Ltd and DHL Aviation UK Ltd. Proven ability in complaint resolution, task prioritization, and regulatory compliance, resulting in enhanced shipment quality standards and optimized operational processes. Proficient in Microsoft 365 applications and data analysis, consistently delivering solutions that improve customer satisfaction. Currently pursuing a BSc (Hons) in Biomedical Science, with a focus on leveraging analytical skills to drive continuous improvement in service delivery.

Over the past four years of employment history, I have grown professionally by developing skills that allow me to perform my duties more effectively. I strive to create a positive and productive work environment through both my actions and communication. I also try to take a thoughtful, investigative approach to challenges, focusing on understanding issues thoroughly to best resolve those challenges.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable mentor prepared to take on a new role focused on developing emotional, social, and life skills. Strengths include communication, activity planning, and problem-solving. Well-versed in working with individuals of all ages.

Experienced sales leader with a proven track record in making people better and also generating production at an elite level. Skilled in mentorship, strategic planning, relationship building, and creating a culture of growth and success.

EXAVIER LOD EDWINY

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Customer Contact Center Agent - Mentor

Artisan

Food Bank Attendant

Assistant Teacher

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Diploma - General Business Administration

1 FULL SESSION - Accounting

DIPLOMA - High School

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Customer Contact Center Agent - Mentor

Artisan

Food Bank Attendant

Assistant Teacher

Diploma - General Business Administration

1 FULL SESSION - Accounting

DIPLOMA - High School

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