Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

EXAVIER LOD EDWINY

Ottawa,Canada

Summary

My curious nature allows me to evolve quickly and continuously acquire new skills by working proactively

Overview

8
8
years of professional experience

Work History

Customer Contact Center Agent - Mentor

Air Transat
Montreal
01.2023 - Current
  • Lead and advise customers on the sale of travel products
  • Provide after-sales support to customers and travel agents
  • Focus on active listening to accurately understand customer needs and expectations
  • Support and coach new recruits throughout their training and integration process

Artisan

Le Nordik Spa Nature
10.2021 - 12.2023
  • Prepare and distribute meals – Maintain equipment and dining facilities
  • Contribute to customer loyalty by providing personalized advice and handling after-sales service

Food Bank Attendant

Maison Communautaire de la Basse-Ville Ottawa
Ottawa
09.2020 - 06.2021
  • Greet and serve community residents – Provide social services
  • Plan tasks based on the needs of different departments

Assistant Teacher

Colegio Brisas del Eden
St. Domingo RD
09.2016 - 04.2018
  • Deliver lessons by promoting student participation and interaction
  • Collaborate with the entire teaching and educational team to foster synergies and facilitate the emergence of cross-disciplinary projects

Education

Diploma - General Business Administration

La Cité Collégiale
Ottawa, ON
06.2022

1 FULL SESSION - Accounting

Escuela Vocacional De Las Fuerzas Armadas
Santo Domingo, RD
04.2017

DIPLOMA - High School

Colegio Felix Maria Ruiz
Santo Domingo, République Dominicaine
06.2016

Skills

  • Relationship Builder
  • Interpersonal Skills
  • Communication
  • Microsoft Office Suite
  • TTS Booking System
  • Salesforce
  • Customer Service
  • Teamwork
  • Customer Satisfaction

Hobbies and Interests

  • Tourism
    Stock Market
    Reading
    Music
    Language
    History
    Personal Development
    Environment

Languages

  • English, Bilingual
  • French, Native
  • Spanish, Bilingual
  • Haitian Creole, Native

Timeline

Customer Contact Center Agent - Mentor

Air Transat
01.2023 - Current

Artisan

Le Nordik Spa Nature
10.2021 - 12.2023

Food Bank Attendant

Maison Communautaire de la Basse-Ville Ottawa
09.2020 - 06.2021

Assistant Teacher

Colegio Brisas del Eden
09.2016 - 04.2018

Diploma - General Business Administration

La Cité Collégiale

1 FULL SESSION - Accounting

Escuela Vocacional De Las Fuerzas Armadas

DIPLOMA - High School

Colegio Felix Maria Ruiz

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