EXAUCÉ K. LUKUSA
Summary
Dedicated and detail-oriented Computer Systems Technician-Networking student with a CompTIA A+ certification. Demonstrated problem-solving skills from hands-on experience as a Problem Solver at Amazon. Eager to utilize technical expertise and passion for innovation to secure a role in the tech industry.
Overview
7
7
years of professional experience
Work History
FC Associate, Problem Solver
Amazon Canada Fulfillment Services, ULC
04.2023 - Current
- Solved effectively and in a short period of time the problems related to sellable items by using a software called : Quantitative Business Intelligence Tool (QUBIT) that has helped avoid delays in delivery to customers and kept the business operations running smoothly
- Coached new associates on how to successfully process damaged items using the damage processor tool by explaining each step of the process and supporting them through the learning process
- Processed 50 items per hour, which is above the target rate (30/h), and received positive feedback from my area manager for the hard work and dedication
- Led a damage land team to safely organize equipments and materials in the work area to avoid any safety issues which helped to ensure the safety of the work area in the department
Retail Salesperson
GKB Clothing Store
08.2018 - 07.2022
- Increased sales by 14% within 4 months
- Exceeded sales targets by 10% consistently
- Reduced inventory shrinkage by 50% through effective inventory management
- Reduced average customer wait time by 85%
- Provided customer service in person and over the phone
- Stocked merchandise, clearly labeled items and arranged them according to size or color which has helped to easily find items without spending more time
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupon
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Ontario College Diploma - Computer Systems Technician-Networking Student
Algonquin College
Ottawa, ON06-2027
Skills
- IT support
- Operating Systems (OS)
- Troubleshooting
- Networking
- Cybersecurity
- Problem-Solving
- Customer Service
- Teamwork
- Critical thinking
- Adaptability
- Attention to detail
- Work ethic
Certificates And Licenses
- LinkedIn Learning : Aperçu des menaces de cybersécurité, January 2025
- LinkedIn Learning : Les fondements de la sécurité informatique et de la cybersécurité, January 2025
- Microsoft & LinkedIn Learning : Préparer votre carrière dans la cybersécurité, January 2025
- LinkedIn Learning : Sensibilisation à la cybersécurité : La terminologie de la cybersécurité, January 2025
- CompTIA Tech Career Academy : CompTIA A+ ce certification, October 2024
- Coursera : Foundations of cybersecurity, September 2023
Languages
English
French
Timeline
FC Associate, Problem Solver
Amazon Canada Fulfillment Services, ULC
04.2023 - Current
Retail Salesperson
GKB Clothing Store
08.2018 - 07.2022
Ontario College Diploma - Computer Systems Technician-Networking Student
Algonquin College
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