Ewan Thomas
Ajax,ON
Summary
A confident professional. Always willing to take on responsibilities, efficient, reliable and works well in a team settings. Self autonomous and goal oriented.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Volunteering
Christian Faith Outreach Centre
10.2024 - Current
- Supported organization's mission, volunteering for various roles as needed.
- Supported departmental goals by proactively volunteering for additional tasks during peak periods or staff shortages.
Customer Service Representative
Jamaica National Bank Rep Office Canada
10.2023 - 06.2024
- Assist with opening accounts
- Loan applications
- Answering telephone
- Processing withdrawals
- Cross-trained and provided backup support for organizational leadership.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
International Banking Officer
Bank of Jamaica
03.2008 - 12.2021
- Customer Service
- Reconciling bank balances
- Investigate resolving and investigating discrepancies
- Working with International Teams to ensure compliance
- Efficient in making payments for the government and internal customer
- ACH and SWIFT transactions
Education
Post graduate certificate - International Business Management, logistics, Market Entry, Marketing strategy, Method of payments
Durham College
Oshawa, ON10.2022
No Degree - Home Care Support Worker
Shiloh College
Brampton, ON09-2024
No Degree - Truck Dispatch And Freight Specialist
Maze Consultancy, Canada/USA
Toronto, ON06-2024
Batchelors - Business Administration
Excelsior Community College
Jamaica12-2019
Skills
- Customer service
- Good organizational skills
- Good communication skills
- Keen eye for details
- Strong interpersonal skills
Certification
- Home Care Support Worker, Shiloh College 10/2024
- Maze Consultancy, Canada/USA,Truck Dispatch and Freight Brokerage Specialist, 06/2024
Languages
English
Spanish
Elementary
Hobbies and Interests
- Soccer
- Basketball
- Reading
- Swimming
Personal Information
Gender: Male
Timeline
Volunteering
Christian Faith Outreach Centre
10.2024 - Current
Customer Service Representative
Jamaica National Bank Rep Office Canada
10.2023 - 06.2024
International Banking Officer
Bank of Jamaica
03.2008 - 12.2021
- Home Care Support Worker, Shiloh College 10/2024
- Maze Consultancy, Canada/USA,Truck Dispatch and Freight Brokerage Specialist, 06/2024
Post graduate certificate - International Business Management, logistics, Market Entry, Marketing strategy, Method of payments
Durham College
No Degree - Home Care Support Worker
Shiloh College
No Degree - Truck Dispatch And Freight Specialist
Maze Consultancy, Canada/USA
Batchelors - Business Administration
Excelsior Community College
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