Ewan Reyes
Burnaby
Summary
A respectful and adaptable person looking to join a team committed to providing a positive yet challenging work environment. Customer service representative with over five years of experience in both in-person and over the phone customer assistance. Over 2 years of experience with highly detail oriented data entry/examination. Knowledgeable in handling customer complaints, while maintaining a positive and friendly disposition.
Overview
5
5
years of professional experience
Work History
PM01 Passport Officer
Passport Canada
12.2022 - 10.2024
- Meticulously processed high-volume workloads of Adult, Child, Renewal, and Rejection application forms, prioritizing applications based on urgency and date received in a diligent manner.
- Contacted and spoke with applicants directly in order to verify, collect, and confirm pertinent information, as well as perform security checks.
- Maintained precise records of all my processed applications, ensuring all correspondence between the client and my office was properly documented for future reference.
Proposals Administrative Clerk
Sands and Associates
06.2022 - 10.2022
- Communicated with customers via phone, email and formal letter to confirm information and respond to inquiries.
- Safeguarded sensitive client information by maintaining strict confidentiality protocols while handling client files or documents.
- Entered data into our system and updated customer contacts with information to ensure our records remain current.
Warehouse Shipping/Receiving Clerk
Centennial Optical
02.2020 - 03.2022
- Inbound and outbound customer service assistance regarding order queries, and account resolution.
- Packaged, and organized thousands of parcels of merchandise to be shipped to customers.
- Received, and filled high-volume orders of large or small quantity in a timely but accurate manner.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
Customer Service Representative
Toys R Us Canada
11.2019 - 01.2020
- Operated a cash register and worked quickly through high-volumes of customers, while upselling warranties, and still making connections with customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with customers.
Customer Service/Sales
True North Group
09.2019 - 11.2019
- Canvassed for the B.C., Cancer Foundation campaign.
- Communicated and built rapport with potential donors.
- Worked as a sales and customer support worker with others and alone.
Education
High School Diploma -
New Westminster Secondary School
New Westminster, British Columbia07.2019
Skills
- Customer service focused
- Detail oriented
- Quick learner
- Adaptive team-player in high pressure environments
- Experienced with conflict resolution
- Computer proficient
Timeline
PM01 Passport Officer
Passport Canada
12.2022 - 10.2024
Proposals Administrative Clerk
Sands and Associates
06.2022 - 10.2022
Warehouse Shipping/Receiving Clerk
Centennial Optical
02.2020 - 03.2022
Customer Service Representative
Toys R Us Canada
11.2019 - 01.2020
Customer Service/Sales
True North Group
09.2019 - 11.2019
High School Diploma -
New Westminster Secondary School
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