Ewan Reyes
Burnaby
Summary
A respectful and adaptable person looking to join a team committed to providing a positive yet challenging work environment. Customer service representative with over five years of experience in both in-person and over the phone customer assistance. Over 2 years of experience with highly detail oriented data entry/examination. Knowledgeable in handling customer complaints, while maintaining a positive and friendly disposition.
Overview
5
5
years of professional experience
Work History
PM01 Passport Officer
Passport Canada
Vancouver, British Columbia, Canada
12.2022 - 10.2024
- Meticulously processed high-volume workloads of Adult, Child, Renewal, and Rejection application forms, prioritizing applications based on urgency and date received in a diligent manner.
- Contacted and spoke with applicants directly in order to verify, collect, and confirm pertinent information, as well as perform security checks.
- Maintained precise records of all my processed applications, ensuring all correspondence between the client and my office was properly documented for future reference.
Proposals Administrative Clerk
Sands and Associates
New Westminster, British Columbia, Canada
06.2022 - 10.2022
- Communicated with customers via phone, email and formal letter to confirm information and respond to inquiries.
- Safeguarded sensitive client information by maintaining strict confidentiality protocols while handling client files or documents.
- Entered data into our system and updated customer contacts with information to ensure our records remain current.
Warehouse Shipping/Receiving Clerk
Centennial Optical
Burnaby, British Columbia, Canada
02.2020 - 03.2022
- Inbound and outbound customer service assistance regarding order queries, and account resolution.
- Packaged, and organized thousands of parcels of merchandise to be shipped to customers.
- Received, and filled high-volume orders of large or small quantity in a timely but accurate manner.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
Customer Service Representative
Toys R Us Canada
Burnaby, British Columbia, Canada
11.2019 - 01.2020
- Operated a cash register and worked quickly through high-volumes of customers, while upselling warranties, and still making connections with customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with customers.
Customer Service/Sales
True North Group
Surrey, British Columbia, Canada
09.2019 - 11.2019
- Canvassed for the B.C., Cancer Foundation campaign.
- Communicated and built rapport with potential donors.
- Worked as a sales and customer support worker with others and alone.
Education
High School Diploma -
New Westminster Secondary School
New Westminster, British Columbia07.2019
Skills
- Customer service focused
- Detail oriented
- Quick learner
- Adaptive team-player in high pressure environments
- Experienced with conflict resolution
- Computer proficient
Timeline
PM01 Passport Officer
Passport Canada
12.2022 - 10.2024
Proposals Administrative Clerk
Sands and Associates
06.2022 - 10.2022
Warehouse Shipping/Receiving Clerk
Centennial Optical
02.2020 - 03.2022
Customer Service Representative
Toys R Us Canada
11.2019 - 01.2020
Customer Service/Sales
True North Group
09.2019 - 11.2019
High School Diploma -
New Westminster Secondary School