Evy Benzezos
Toronto,ON
Summary
Versatile professional with proven experience in hospitality, guest services, and event management. Proficient in cash handling, POS systems, and operational efficiency, with extensive experience maintaining accuracy in fast-paced environments. Skilled in planning and leading children’s events, coordinating logistics, and engaging diverse groups with professionalism and care. Recognized for exceptional customer service, conflict resolution, and team leadership, with the ability to adapt across multiple roles and ensure seamless, successful operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospitality & Guest Services Specialist
JOEY Restaurants
Toronto, Ontario
08.2020 - Current
- Executed daily opening and closing responsibilities, including preparing and securing the bar area for service.
- Thrived in fast-paced settings by efficiently handling diverse responsibilities and maintaining service quality.
- Resolved guest concerns with professionalism and diplomacy, strengthening trust and enhancing client relationships through positive experiences.
- Processed high-volume financial transactions with accuracy, balancing registers, and maintaining meticulous records.
- Onboarded and mentored new team members, enhancing service standards, and streamlining operations.
Manager & Party Coordinator
Jump For Joy
Toronto, Ontario
05.2018 - 06.2019
- Managed weekend operations, including independently opening and closing the store, supervising staff, and ensuring a smooth daily workflow.
- Coordinated and executed up to three children’s birthday parties per day, overseeing scheduling, setup, and timely transitions between events.
- Handled financial transactions (cash and card) with accuracy, reconciling payments, and maintaining financial accountability.
- Ensured child safety and parent satisfaction by supervising activities, addressing concerns, and delivering exceptional customer service.
- Trained and guided new employees, improving service standards and operational efficiency.
Education
Bachelor of Arts - Health Studies Specializing in Health Management
York University
Toronto, ON06-2024
Skills
- Cash handling and POS systems
- Attention to detail and accuracy
- Conflict resolution
- Customer relationship management
- Team collaboration
- Multitasking and organization
- Goal-oriented mindset
Affiliations
- Classroom Volunteer - Seneca Hill Public School: Assisted Grade 2 teacher with daily activities, supported student learning, and helped create an engaging classroom environment.
Accomplishments
- Employee of the Month - JOEY Restaurants: Recognized for outstanding customer service, accuracy in cash handling, and teamwork in a fast-paced environment.
- Employee of the Month - Jump for Joy: Honored for leadership, creativity, and excellence in panning and executing children's events.
Certification
- Smart Serve, Introduction to Autism Awareness and Support, Red Cross: Psychological First Aid - Self-Care, Red Cross: Psychological First Aid - Caring For Others
Languages
English
Professional
References
References available upon request.
Timeline
Hospitality & Guest Services Specialist
JOEY Restaurants
08.2020 - Current
Manager & Party Coordinator
Jump For Joy
05.2018 - 06.2019
Bachelor of Arts - Health Studies Specializing in Health Management
York University
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