Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Evrad Alex Tchewedjou

Welland, Ontario

Summary

Dynamic professional skilled in rapidly adapting to new challenges while delivering impactful solutions. Proven ability to cultivate strong relationships with clients and colleagues, enhancing team collaboration and driving successful outcomes. Committed to leveraging problem-solving skills to support organizational goals and foster a culture of excellence.

Overview

3
3
years of professional experience

Work History

Web Developer

Freelancer
01.2024 - Current
  • Completed design projects to meet budget, equipment, performance and legal requirements.
  • Provided technical assistance to customers via phone or email , ensuring timely issue resolution.
  • Developed web applications using HTML, CSS, JavaScript and JQuery.
  • Designed database schemas to store user data securely.
  • Provided technical support in resolving customer issues related to web development projects.

Remote Support Agent, Co-op

Niagara College
01.2023 - 04.2024
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Provided language translation services for customer service inquiries.

Bilingual Customer Service Representative

CAMTEL
01.2022 - 11.2023
  • Delivered customer support in both French and English via inbound and outbound calls, chat, and email for a tech product line including smartphones and wearable devices.
  • Resolved basic technical issues using provided scripts and troubleshooting guides while maintaining a friendly, patient, and professional tone.
  • Maintained up-to-date knowledge of Apple (iOS/macOS) and Android products to assist clients effectively.
  • Accurately logged all customer interactions in CRM software and ensured quick retrieval of past case histories when needed.
  • Recognized for a 98% customer satisfaction rating and exceeding quality assurance benchmarks.
  • Collaborated in a fully remote environment with diverse teammates across multiple time zones.

Education

Associate of Science - Computer Programming

Niagara College
04-2025

Skills

  • Fluent in French and English (written and spoken)
  • Active listening and empathy
  • Clear and confident verbal communication
  • Scripted and non-scripted customer interaction
  • Ability to explain technical concepts to non-tech users
  • Inbound & outbound support
  • Technical issue troubleshooting
  • CRM case documentation and tracking
  • Knowledge of smartphones, tablets, and computer systems (iOS/macOS familiarity)
  • Conflict resolution and call de-escalation
  • Self-motivated and disciplined in a home office environment
  • Quiet, distraction-free workspace setup
  • Excellent time management and task prioritization
  • Comfortable collaborating with remote teams across time zones
  • Eagerness to learn and grow
  • Adaptability in a fast-paced environment
  • Inclusive and team-oriented mindset
  • Strong attention to detail

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Education and Training

other

Timeline

Web Developer

Freelancer
01.2024 - Current

Remote Support Agent, Co-op

Niagara College
01.2023 - 04.2024

Bilingual Customer Service Representative

CAMTEL
01.2022 - 11.2023

Associate of Science - Computer Programming

Niagara College

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Evrad Alex Tchewedjou