Hi, I’m
Evon Pinho
Brampton,ON
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks. Strong knowledge of offered banking services and products. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
years of professional experience
1
Certification
Work History
Guf Bank - Kuwait
Administrative Assistant
05.2011 - 06.2016
Job overview
- Scheduled office meetings and client appointments for staff teams.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
- Executed record filing system to improve document organization and management.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Assisted customers with banking needs and inquiries.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Educated customers on online banking and mobile banking applications.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Monitored and verified suspicious activity on customer accounts.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established rapport with new clients to increase satisfaction and loyalty.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Processed applications for new accounts.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained accurate records of customer transactions in line with bank procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Referred customers to other banking departments for specialized services.
- Wrote and distributed customer correspondence.
- Generated monthly reports on customer activity and customer feedback.
- Executed wire transfers, stop payments and account transfers.
- Monitored and reported suspicious activity in line with bank security policies.
Gulf Bank - Kuwait
Secretary to Deputy General Manager
04.2005 - 05.2011
Job overview
- Assisted 25 customers in average 3-4 hours by answering questions, responding to inquiries and handling telephone requests.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Processed customer service orders promptly to increase customer satisfaction.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in team environment.
- Exercised Administrative skills to enhance knowledge.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Guest Relations & Management including Travel & Tour Arrangement.
- Hotel Bookings, Negotiation of Rates & Rate Contract.
- Ensuring smooth flow of information into and out of Finance Division.
- Co-ordinate with Finance Division staff and ensure that right information is supplied to all concerned.
- Assisting Controller Management Accounts in issuance of Periodic reports on timely basis.
- Assist management team in producing various monthly / weekly and other periodic reports.
- Preparing various monthly / weekly Private and Confidential reports.
- Organizing meetings, training.
- Keeping and distributing Minutes of meetings to concerned personnel.
- Day to day filing and updating of papers for reminders.
- Timely forwarding and follow up of important documents.
- Preparing annual presentations for meetings.
- Handling incoming and outgoing local & international calls.
- Maintaining & checking of telephone bills.
- All other secretarial work.
Kuwait Petroleum Corporation
Secretary, Clerk
04.2003 - 09.2005
Job overview
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Provided meeting support by taking minutes and dictations.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Composed inter-office correspondence and provided product and service information to customers.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Maintained electronic filing systems and categorized documents.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Produced high-quality communications for internal and external use.
- Answered multi-line phone system and enthusiastically greeted callers.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Offered technical support and troubleshot issues to enhance office productivity.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Screened visitors and issued badges to maintain safety and security.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.
- Maintained daily report documents, memos and invoices.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Interacted with customers by phone, email, or in-person to provide information.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Processed documents and materials to disseminate information to appropriate parties.
- Created and updated records and files to maintain document compliance.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
Education
Sikkim Manipal UniversityKuwait
MBA from Human Resources
10.2009
Madhurai Karma UniversityKuwait
BBA from ADMINISTRATION
01.2007
Skills
- Customer and Client Relations
- Communication Skills
- Multi Tasking
- Organizational Skills
- Problem Solving
- Administrative Support
- Technical Support
- Critical Thinking
- Fraud Identification
- Identity Verification
Certification
- LLQP - License
- IATA & Ticketing
- Telephone Etiquette
- Office Automation
- Web Designing
Timeline
Administrative Assistant
Guf Bank - Kuwait
05.2011 - 06.2016
Secretary to Deputy General Manager
Gulf Bank - Kuwait
04.2005 - 05.2011
Secretary, Clerk
Kuwait Petroleum Corporation
04.2003 - 09.2005
Sikkim Manipal University
MBA from Human Resources
Madhurai Karma University
BBA from ADMINISTRATION
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