Evita Laguna
Vancouver,Canada
Summary
Results-oriented customer service professional with extensive experience in enhancing customer satisfaction and streamlining operations across notable companies. Excels in fast-paced environments, leveraging exceptional communication skills and a strong decision-making foundation to resolve problems efficiently. Proven ability to learn quickly and adapt, ensuring operational excellence through attention to detail.
Overview
9
9
years of professional experience
Work History
Storefront Crew (PartTime)
Tim Hortons
Vancouver, Canada
07.2023 - Current
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Server/Waitress
Jingle Bao (Bao Bao Restaurant Management)
Vancouver, Canada
07.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Executive Services Specialist I
Cloudstaff Philippines Inc.
Angeles, Philippines
02.2022 - 04.2023
- Provided customer service to clients by answering inquiries, resolving problems and providing product information.
- Assisted with the implementation of new services for customers and ensuring that all processes are followed correctly.
- Developed and maintained strong relationships with internal and external stakeholders to ensure successful delivery of services.
Customer Service Representative
Flexport (Support Ninja)
Pampanga, Philippines
10.2020 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Passenger Service Agent
Philippine Airline (Macroasia)
Pampanga, Philippines
03.2017 - 09.2020
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Processed ticket refunds for cancelled or delayed flights.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
Front Desk Agent
Century Hotel
Angeles City, Philippines
05.2016 - 01.2017
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
Education
Bachelor of Science - Tourism Management
Holy Angel University
Angeles City, Pampanga, Philippines04.2016
Bachelor of Science - Hospitality Management
ACSENDA SCHOOL OF MANAGEMENT
Vancouver, British ColumbiaSkills
- I am a quick learner and can adapt to any difficult situation
- Excellent communication skills
- Ability to work under pressure
- Able to make decisions and solve problems
- Exceptional customer service, and attention to detail
Accomplishments
- Amadeus Basic Reservation Course - 2014
- Serving it Right British Columbia - 2024
Timeline
Storefront Crew (PartTime)
Tim Hortons
07.2023 - Current
Server/Waitress
Jingle Bao (Bao Bao Restaurant Management)
07.2023 - Current
Executive Services Specialist I
Cloudstaff Philippines Inc.
02.2022 - 04.2023
Customer Service Representative
Flexport (Support Ninja)
10.2020 - 01.2022
Passenger Service Agent
Philippine Airline (Macroasia)
03.2017 - 09.2020
Front Desk Agent
Century Hotel
05.2016 - 01.2017
Bachelor of Science - Tourism Management
Holy Angel University
Bachelor of Science - Hospitality Management
ACSENDA SCHOOL OF MANAGEMENT
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