EVINAH MOYO
Edmonton,AB
Summary
Retail and Sales professional with 4+ years experience in lead generation and lead qualification, proven customer service, and communication skills to effectively fill the Sales role. Also agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature, skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward thinking and industrious on maximizing engagement and satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Store manager
Blades and Triggers
02.2023 - 08.2024
- Managed day-to-day staffing and handled scheduling for store employees
- Managed revenue models, process flows, operations support and customer engagement strategies
- Directed sales support staff in administrative tasks to help sales reps close deals
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement
- Negotiate favorable pricing terms with vendors while maintaining positive relationships, allowing for better profit margins without sacrificing quality.
Store manager
Double Click Furniture shop
01.2022 - 12.2023
- Managed day-to-day staffing and handled scheduling for store employees
- Managed revenue models, process flows, operations support and customer engagement strategies
- Directed sales support staff in administrative tasks to help sales reps close deals
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
Branch manager
Hollard insurance
10.2016 - 01.2021
- Analyzed business processes to identify cost savings and operational efficiencies
- Generated financial and operational reports to assist management with business strategy
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly
- Compiled with established internal controls and policies.
Sales assistant
Capitec Bank
11.2010 - 06.2016
- Increase sales by building strong customer relationships and providing excellent service
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Created inviting environment for customers by maintaining store organization and cleanliness
- Managed efficient cash register operations
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
Education
International diploma in Quantitative Methods -
Institute of commercial management
Diploma in Public Relations -
Institute of commercial management
International diploma in Advertising -
Institute of commercial management
01.2021
International diploma in Business Communication -
Institute of commercial management
10.2016
International diploma in Marketing Management -
Institute of commercial management
06.2016
International diploma in Marketing -
Institute of commercial management
11.2010
Skills
- Continuous improvement
- Adaptability and Flexibility
- Social media savvy
- Lead generation
- Client retention
- Digital sales
- Customer complaint resolution
- Problem solving abilities
Languages
English
Full Professional
References
- Chanel Modzinger, Capitebank, Manager, chanelmodzinger@gmail.com
- Nonhlanhla Vilakazi, Hollard insurance, Performance Coach, 0671915765
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsTimeline
Store manager
Blades and Triggers
02.2023 - 08.2024
Store manager
Double Click Furniture shop
01.2022 - 12.2023
Branch manager
Hollard insurance
10.2016 - 01.2021
Sales assistant
Capitec Bank
11.2010 - 06.2016
International diploma in Quantitative Methods -
Institute of commercial management
Diploma in Public Relations -
Institute of commercial management
International diploma in Advertising -
Institute of commercial management
International diploma in Business Communication -
Institute of commercial management
International diploma in Marketing Management -
Institute of commercial management
International diploma in Marketing -
Institute of commercial management
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