Summary
Overview
Work History
Education
Skills
Languages
Timeline
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EVILA FONSECA CHAGAS

Toronto,ON

Summary

Results-driven enrollment professional with strong expertise in coordinating admissions processes and enhancing student experiences. Proven ability to work collaboratively with diverse teams and adapt to evolving institutional needs. Skilled in data analysis, communication, and problem-solving, ensuring efficient and effective enrollment outcomes. Highly reliable and focused on achieving organizational goals.

Overview

14
14
years of professional experience

Work History

Enrollment Coordinator

MSH Americas
01.2022 - Current
  • Data entry and Excel spreadsheet maintenance.
  • Maintaining and monitoring database. (enrolment spreadsheets & Master Lists)
  • Maintaining and updating inventory, including hard copy and electronic materials.
  • Ongoing correspondence with clients such as schools, school board representatives, students, and agents – per product and type of request.
  • Processing policy requests including enrolments, cancellations, modifications, and fulfillments.
  • Ongoing assistance and correspondence with other departments regarding smooth workflow.
  • Ongoing utilization of new products, procedure, and software implementation; understanding the workflow of other departments in order to develop new procedures that work well with other departments and with clients.
  • Miscellaneous administrative duties including preparing documents for mailing, organizing couriers, and filing

Victoria's Secret (Eaton Centre Store)
09.2021 - 01.2022
  • Customer service: knowledge of products, prices, qualities and characteristics. Attention, patience and politeness with customers, helping them to identify their needs.
  • Other duties like: cashier, shipment and organization of the store.

For Beauty Online Cosmetic Store (E-commerce Store)
01.2019 - 08.2021
  • Managed daily operations of the e-commerce, including but not limited to sales, development of company’s image, negotiation with suppliers, stocking and delivery.

Parliamentary Advisor (City Council)
07.2017 - 08.2020
  • Advised the political-parliamentary activities carried out by the councilor, such as study and draft of bills, assistance to citizens and entities, monitoring of parliamentary sessions, management of the councilor's agenda and social networks;
  • Discussed with the administration of the Chamber, on behalf of her councilor, any and all claims to meet the office's needs, and exercise control of the material and goods allocated to the office

Legal Intern (Federal Justice)
07.2014 - 12.2015
  • Drafted letters and statements;
  • Provided assistance to public servants and lawyers, offering legal support for processes and contracts.
  • Organized the delivery/removal of processes and documents, being responsible for checking and noting the movements in the system.

Administrative Supervisor (Direcional Transports)
01.2011 - 10.2013
  • Recruited, hired and trained employees and drivers.
  • Managed the branch accounts payable, including drivers’ payment, employees expense claims and vendors’ invoices.

Education

Bachelor - Law

Faculdade De Direito Do Sul De Minas (College of Law of The South of Minas)
Pouso Alegre, MG - Brazil
12.2015

Skills

  • 4 Years of experience in an Insurance Company;
  • Used to dealing with legal terms, laws and contracts;
  • 05 years of experience in office duties and administrative duties;
  • Effective team player with excellent communication and ability to collaborate with business partners and cross-functional teams;
  • Organized, highly resilient, able to work under pressure and eager to learn about new products and services;
  • Knowledge about MS Office Suite (Word, Excel, PPT and Outlook)
  • Maintaining records
  • Report writing
  • Reporting tools

Languages

English
Professional Working
Portuguese
Native or Bilingual

Timeline

Enrollment Coordinator

MSH Americas
01.2022 - Current

Victoria's Secret (Eaton Centre Store)
09.2021 - 01.2022

For Beauty Online Cosmetic Store (E-commerce Store)
01.2019 - 08.2021

Parliamentary Advisor (City Council)
07.2017 - 08.2020

Legal Intern (Federal Justice)
07.2014 - 12.2015

Administrative Supervisor (Direcional Transports)
01.2011 - 10.2013

Bachelor - Law

Faculdade De Direito Do Sul De Minas (College of Law of The South of Minas)

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