Evhenii Dziuba
Mississauga,ON
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
6
6
years of professional experience
Work History
Store Manager
ATB market
Lviv, Ukraine
10.2019 - 01.2024
- Established store tactics and strategies to achieve operational performance and sales goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Performed regular price checks to ensure competitive pricing.
- Ensured compliance with safety regulations and company policies.
- Recruited, trained and supervised new employees.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Assessed operational efficiency of the store's departments.
- Monitored employee performance and identified performance gaps for corrective action.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Resolved customer complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Deputy Store Manager
ATB market
Lviv , Ukraine
05.2018 - 10.2019
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Monitored performance of staff members by providing feedback on a regular basis.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained up-to-date knowledge of product lines available in the store.
- Ensured that shelves were stocked with appropriate amounts of merchandise.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Adhered to company policies regarding attendance, breaks, dress code.
- Provided excellent customer service by answering questions about products or services offered.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Inspected merchandise for quality assurance purposes prior to stocking shelves.
- Resolved conflicts between customers or staff members in a professional manner.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Merchandiser
ATB market
Lviv, Ukraine
09.2017 - 05.2018
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Printed labels and tags for for-sale merchandise.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
- Generated reports detailing current stock levels, sales figures, markdown information.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Completed day-to-day duties accurately and efficiently.
Education
Master of Science - Organization Managemnt And Administration
International Scientific And Technical University
Kramatorsk Ukraine02-2021
Skills
- Store Merchandising
- Operations Management
- Retail Inventory Management
- Team Development
- Supply Ordering
- Store Operations Oversight
- Database Management
- Sales Analysis
Timeline
Store Manager
ATB market
10.2019 - 01.2024
Deputy Store Manager
ATB market
05.2018 - 10.2019
Merchandiser
ATB market
09.2017 - 05.2018
Master of Science - Organization Managemnt And Administration
International Scientific And Technical University
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