Evgeniya Popova
Calgary,AB
Summary
I am a reliable, organized, and detail-oriented individual who loves to adhere to high standards when performing tasks. As a firm believer in Benjamin Franklin's wisdom that 'Well done is better than well said,' I strive to embody this principle in all aspects of my work, focusing on action and delivering tangible results.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Technical Support Manager
Trackensure Inc.
01.2021 - 09.2023
- Managed customer contact center with over 35 support representatives.
- Conducted over 30 interviews and 1:1 sessions with subordinates to identify their needs and concerns.
- Implemented duty rotation system across 13 teams, optimizing task coverage and relieving teams from repetitive responsibilities.
- Tested new product launches and provided support for post-release activities. Coordinated troubleshooting of customer-reported issues with development team for quick resolutions.
Technical Support Team Leader
Trackensure Inc.
12.2019 - 01.2021
- Researched product, resolved diverse range of technical issues and worked with development teams to address concerns.
- Mentored 6 junior team members.
- Dealt with problematic customers.
Technical Support Team Member
Trackensure Inc.
07.2019 - 12.2019
- Provided customer support in dynamic work environment.
- Responded to customer inquiries over 20 incoming calls and e-mail per shift.
Front Desk Administrator
FRS Caribbean
05.2014 - 01.2019
- Greeted and served over 400 customers per shift.
- Inspected and verified incoming goods. Maintained inventory control records.
Education
Master of Philology - Germanic Languages And Literature
Petro Mohylya Black Sea National University
Mykolayiv, Ukraine02.2014
Skills
- Internal Communications
- Teamwork
- Problem solving
- Time management
- Multitasking
- Microsoft Office Suite
- Mail handling
- Clerical Support
- Continuing Education Commitment
- Video editing
- Visual design
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Russian Sign Language
Elementary
Interests
Running - I have successfully completed two out of the six major marathons, including those in New York and Chicago
Music - huge fan of Hans Zimmer!
Travelling - on a mission to visit all 7 continents Explored 5 so far
Reciting poetry in sign language ( https://youtubecom/shorts/mta1n-NtB6Q?si=2djs6VE9ptQx_qRU)
Theatre - Had a part in a play called "8 loving women and 1 man" (https://youtube/pv1fvWITZyY)
Timeline
Technical Support Manager
Trackensure Inc.
01.2021 - 09.2023
Technical Support Team Leader
Trackensure Inc.
12.2019 - 01.2021
Technical Support Team Member
Trackensure Inc.
07.2019 - 12.2019
Front Desk Administrator
FRS Caribbean
05.2014 - 01.2019
Master of Philology - Germanic Languages And Literature
Petro Mohylya Black Sea National University
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