Summary
Overview
Work History
Education
Skills
Websites
Core Competencies
Certification
Timeline
AdministrativeAssistant
Evgeniia Parmut

Evgeniia Parmut

IT Manager
Toronto,ON

Summary

Strategic technology leader with extensive experience 20+years in digital transformation and enterprise integration. Proven success in managing multi-million dollar projects, optimizing Salesforce ecosystems, and enhancing operational efficiency. Strong background in aligning technology solutions with business objectives to drive growth and improve platform performance.

Overview

1
1
Certification
20
20
years of professional experience

Work History

CRM Service Delivery Manager

Veolia
Toronto, Canada
03.2023 - Current
  • Lead operational strategy and delivery of commercial platforms including Salesforce Sales and Service Cloud, CPQ, Oracle CPQ and custom applications, driving scalable solutions that improve business operations and platform performance across enterprise.
  • Lead operational strategy for enterprise Salesforce ecosystem serving 7000+ users and 200K+ external users across the Globe; manage team of engineers and integration specialists; oversee $2M+ annual platform budget.
  • Built and mentored high-performing support operations team; established performance metrics, KPIs, and continuous improvement initiatives; conducted quarterly business reviews with stakeholders to align support efforts with business objectives.
  • Architect and oversee integration strategy connecting Salesforce with AWS infrastructure, legacy ERP systems, and third-party applications; manage integration roadmap and technical debt reduction.
  • Coordinate cross-functional IT teams (Infrastructure, Security, Development, Business Analysts) to manage integrations, lifecycle support, security, and architecture compliance while advancing automation and CI/CD best practices.
  • Partner with C-suite business leaders to define requirements, deliver high-impact technology solutions, and align platform capabilities with organizational strategic objectives.
  • Drove project coordination, execution, and delivery across multiple platform initiatives; implemented PMO best practices and governance frameworks to enhance oversight and accountability.
  • Strengthened vendor partnerships with Salesforce, AWS, and integration partners; optimized support models and coordinated contract renewals and SLA negotiations to enhance service quality and reliability.
  • Champion automation initiatives reducing manual processes by 35%; implement CI/CD pipelines for faster release cycles; establish operational excellence standards.
  • Develop 2-year technology roadmap for platform evolution; evaluate emerging Salesforce capabilities and recommend strategic investments.

Technical Consultant

Fox IT Canada
Ottawa, Canada
07.2017 - 09.2022

Led cross-functional teams of 3–5 consultants to deliver over 40 end-to-end Salesforce solutions.

Executed 15 complex ERP (SAP 1C) and BI integrations, including 100 custom configurations.

  • Achieved 40% reduction in manual processes through workflow automation and architecture optimization, enhancing operational efficiency.
  • Managed 8–12 concurrent client engagements, generating over $1.2 million in annual project revenue.
  • Achieved a 95% on-time delivery rate across all projects.
  • Facilitated process mapping workshops with 50+ stakeholders to align business processes with project objectives.
  • Guided junior consultants in skill development and best practices adherence, fostering team growth and capability.
  • Aligned all solutions with long-term business requirements for sustained success.

Software Engineering Manager

Fox IT Canada
Ottawa, Canada
11.2014 - 07.2017
  • Led engineering team overseeing infrastructure for 200+ client instances and 50+ production databases, optimizing system performance by 35% and query times by 45% through root cause analysis — managed 8 major platform migrations, delivered 100+ custom BI dashboards, and mentored junior engineers in engineering standards and best practices.
  • Led software development teams to deliver high-quality applications.
  • Managed project timelines and resource allocation for multiple initiatives.
  • Collaborated with stakeholders to define project requirements and objectives.

Senior Manager, Growth & Strategy

Crocus Group (Agalarov Estate)
Moscow, Russia
10.2009 - 08.2014
  • Reported to CCO, led 3 departments (45+ reports) across 8 business units with $5M+ budget, achieved 45% revenue growth and 30% lead generation increase through enterprise-wide CRM implementation (90% adoption), Lean Six Sigma process improvements, and vendor contract negotiations saving $200K annually, promoted 8 team members to leadership roles, and enhanced customer satisfaction scores by 25%.
  • Developed strategic plans to improve guest experiences and service quality.
  • Led cross-functional teams to enhance operational efficiency across the estate.
  • Managed vendor relationships to ensure timely delivery of services and supplies.

Senior Business Development Consultant

RATM Cement Holding
Moscow, Russia
06.2006 - 10.2009
  • Led business development across 11 regional markets and 100+ key accounts, identified 5 new market segments, implemented a technology system for 40+ users, and reduced onboarding time by 30% with a redesigned orientation program, creating executive dashboards to support data-driven decision-making and revenue growth.
  • Developed strategic partnerships with key industry stakeholders.
  • Analyzed market trends to identify growth opportunities for cement products.
  • Collaborated with cross-functional teams to enhance business strategies.

Education

Master of Arts - Law

Immanuel Kant Baltic Federal University (IKBFU)
Kaliningrad
06-2009

Master of Science - Mathematical And Computer Sciences

Immanuel Kant Baltic Federal University (IKBFU)
Kaliningrad
06-2003

Skills

  • Leadership and management
  • Team development
  • Cross-functional leadership
  • Vendor and stakeholder alignment
  • Strategic change planning
  • P&L management
  • CRM expertise
  • CRM platform optimization
  • CRM data integration
  • User permission management
  • Salesforce configuration
  • Enterprise integration solutions
  • ERP and data warehouse integration
  • ETL processes and synchronization
  • Continuous delivery practices
  • Cloud service management
  • Database optimization
  • Operations strategy
  • CRM implementation optimization
  • Process improvement (Six Sigma)
  • Project management
  • Vendor management
  • Cost optimization
  • Performance metrics
  • Effective stakeholder communication

Core Competencies

Team Building & Development, Cross-Functional Team Leadership, Vendor Management, Stakeholder Alignment, Change Management, Strategic Planning, P&L Management, Sales Cloud, Service Cloud, CPQ, Platform Data Architecture, Custom Development, Integrations (APIs, Middleware), Reporting & Dashboards, User Access Management, Upgrades & Migrations, Salesforce Administration, API Development & Management, Middleware Solutions (MuleSoft, Boomi), ERP Integration (1C, SAP), Data Warehouse Integration, ETL Processes, Real-Time Data Synchronization, Legacy System Migration, Master Data Management, DevOps Practices, CI/CD Pipelines, Cloud Computing, Software-Defined Systems, Virtualization, Database Management, Microservices Architecture, System Security & Compliance, Business Development Strategy, CRM Implementation & Optimization, Process Improvement (Six Sigma), Project Portfolio Management, Vendor Relationship Management, Cost Optimization, Operational Governance, KPI Development & Monitoring, Executive Communication, Strategic Negotiation, Mentoring & Coaching, Organizational Design, Risk Management, Agile Leadership

Certification

  • Salesforce Architect
  • DevOps Professional
  • PMP
  • Six Sigma

Timeline

CRM Service Delivery Manager

Veolia
03.2023 - Current

Technical Consultant

Fox IT Canada
07.2017 - 09.2022

Software Engineering Manager

Fox IT Canada
11.2014 - 07.2017

Senior Manager, Growth & Strategy

Crocus Group (Agalarov Estate)
10.2009 - 08.2014

Senior Business Development Consultant

RATM Cement Holding
06.2006 - 10.2009

Master of Arts - Law

Immanuel Kant Baltic Federal University (IKBFU)

Master of Science - Mathematical And Computer Sciences

Immanuel Kant Baltic Federal University (IKBFU)
Evgeniia ParmutIT Manager